Delivery Lead

Delivery & Operations

• Oversee daily delivery operations across outsourcing engagements.
• Monitor engineer allocation, utilization, onboarding, and performance.
• Ensure delivery quality, adherence to SLAs, and timely execution of client requirements.
• Maintain delivery governance through weekly reports, dashboards, and risk logs.
• Coordinate with HR, Talent Acquisition, and Commercial for staffing and contractual processes.

Recruitment & Interview Management

• Lead and conduct technical interviews for outsourcing positions.
• Coordinate closely with Talent Acquisition to screen candidates based on client requirements.
• Validate candidate skills, cultural fit, and alignment with project expectations.
• Ensure a consistent and structured interview process that reflects Advansys-ESC delivery standards.
• Support building and maintaining a strong talent pipeline for ongoing and future engagements

Client Management

• Act as an operational contact point for clients within outsourcing engagements.
• Join or lead (as delegated) client meetings, follow-up sessions, and delivery reviews.
• Address client concerns and escalations professionally and promptly.
• Ensure continuous alignment between client expectations and engineering team output.
• Identify growth opportunities within accounts and support expansion efforts.

Team Leadership & People Management

• Conduct regular check-ins, performance follow-ups, and coaching sessions with engineers.
• Support engineers with onboarding, development plans, and training recommendations.
• Promote strong team morale, engagement, and retention within outsourced teams.
• Address performance issues, attendance concerns, and operational challenges effectively.

Process & Quality Governance

• Implement delivery processes and governance frameworks.
• Ensure compliance with organizational policies, client agreements, and operational standards.
• Identify bottlenecks and recommend continuous improvement measures across the outsourcing unit.

Skills & Qualifications: Technical & Delivery Skills

• Strong understanding of SDLC, delivery governance, and outsourcing delivery models.
• Capability to assess technical profiles across Backend, Frontend, Mobile, QA, DevOps, and other roles.
• Experience in managing resource-based delivery engagements or managed services. Leadership & Management
• Strong leadership skills with experience managing distributed engineering teams.
• Excellent problem-solving, decision-making, and organizational abilities.
• Ability to coach, motivate, and support engineers at different seniority levels.

Client & Communication Skills

• Excellent communication and stakeholder management skills.
• Ability to handle escalations diplomatically and .maintain client trust

Requirements

• Experience in managing client relationships in an IT services or outsourcing context
• 5–8 years of experience in software delivery, outsourcing, or technical team leadership.
• Prior experience conducting interviews and evaluating technical talent is essential.
• Experience in IT services, consulting, or software engineering environments preferred.
• Fluency in English (written and verbal).