SERVICE DELIVERY, CUSTOMER SUCCESS & PROJECT MANAGER - SECURITY OPERATIONS CENTER (M/F/D) - Mandatory: German C1 (min.)

As a member of our SOC (Security Operations Center), you will provide your expertise to your customers to strengthen their operational security and improve their protection by monitoring their managed security services.

🤓 Your mission

• Manage and oversee the implementation of SOC projects, ensuring that all aspects meet or exceed customer expectations.
• Coordinate and manage all project phases from inception to completion, including planning, execution, monitoring, and closing.
• Serve as the primary liaison between customers and internal teams, ensuring clear and effective communication.
• Support your customer base and ensure that they get the most out of the services offered by our mySOC platform.
• Work alongside your customers to develop their Cybersecurity strategies.
• Manage the mySOC service using adapted governance: steering committee, technical committee, security committee, reports, service reviews, etc.
• Ensure the ongoing development of services by adapting them to the customer’s needs.
• Contribute to the development of mySOC services and offerings.

🤠 Your potential projects

What if you joined us? Here are a few concrete examples of projects you could be involved in...

• You will manage the deployment of the mySOC Managed Detection & Response service offering for an Energy supplier.
• Several hospitals trust you to run their outsourced SOC service.
• Define the monitoring plan for an inte.rnational food group.
• Some major broadcasters entrust you with the management of a Managed Detection & Response service.
• Work as part of the Cybersecurity crisis unit of the CISO of a social security group.
• A customer’s SecOps team invites you to review the latest incidents to improve their SOC.