Senior IT Specialist

Senior IT Specialist

Role Overview: Provide a high level of proactive technical support to end-users by troubleshooting hardware, software, and network issues, ensuring minimal downtime and optimal productivity.

What You’ll be Doing:

• Respond to and resolve user-reported technical issues via ticketing system, chat, and phone.
• Install and configure software, hardware, and peripheral devices.
• Assist in managing user accounts, permissions, and access control.
• Document solutions and maintain a knowledge base for future reference.
• Conduct basic training sessions for users on IT tools and best practices.
• Assist others in the team to address issues.

What You’ll Bring to the Table:

• A team player with 5+ years of IT support experience
• Ability to work with minimal supervision
• Familiarity with operating systems (Windows, macOS, Linux) and basic networking concepts.
• Ideally Google Workspace administration experience
• Experience with software deployment solutions such as JAMF and SCCM
• Strong customer service skills and effective communication.
• A strong “can do” attitude to complement problem-solving and analytical skills.
• Great troubleshooting and diagnostic skills.
• IT certifications (e.g., CompTIA A+, Google IT Support Certificate) are a plus.
• Ability to lift 50 lbs.
  
  

Success Metrics:

• Response and resolution times.
• User satisfaction ratings.
• Accuracy and detail in documentation.