Transportation Operation Center Trainer

AECOM Is seeking a Control Room Trainer in Richmond, VA.  

Responsibilities include but are not limited to: 

• Maintain a flexible schedule (relates to a 24/7/365 operation) 
• Serve as Regional TOC Subject Matter Expert Coordination with TOC statewide and regional training team for integrated VDOT training program (materials, records, certification, training strategies, etc.) 
• Coordinate with TOC management to ensure Standard Operating Procedure (SOP) comprehension and focus operational training needs based on performance and operations priorities Implement the regional training program of all TOC staff in both the initial and annual certifications and recertifications 
• Lead the training and evaluation of staff to address performance deficiencies, and assist the TOC Manager in developing training plans to enhance the skills of personnel Develop and implement recurrent / refresher training of regional TOC staff 
• Identify and provide acute training for individual performance needs 
• Provide reports and updates of employee training status to the TOC Manager 
• Adhere to training protocols and maintain up-to-date certifications 
• Maintain/oversee readiness of resources for training delivery 
• Assist in the development of TOC SOP’s and work instructions 
• Support the TOC staff with ongoing skills development 
• Support and certify core competencies of the TOC Trainee 
• Perform Shift Supervisor responsibilities as needed (i.e., shift coverage, staff augmentation) 
• Serve as a delegate to the TOC Manager Support meetings, exercises, and reviews as assigned 
• Other ad-hoc activities as assigned by the regional management team