QA Specialist

Role Overview

This role will become part of our integrated global web development team supporting aecom.com. This role is responsible for ensuring quality across all digital deliverables, managing part-time resources during testing phases, and enforcing testing standards for both current site maintenance and the future redevelopment. This role is also expected to work closely with full-stack developers, UI/UX engineers, and content teams to maintain high performance, accessibility, and compliance standards.

Key Responsibilities & Duties

• Define and maintain QA processes for web content updates, small feature releases, and major deployments.
• Manage and delegate tasks to part-time resources during testing phase, ensuring workload balance and adherence to timelines.
• Act as the escalation point for critical defects and production issues.
• Develop test plans, cases, and scripts for functional, regression, and accessibility testing.
• Oversee cross-browser, cross-device testing to guarantee responsive behaviour and performance.
• Validate compliance with brand guidelines, governance standards, and WCAG accessibility requirements.
• Partner with developers, UX engineers, and content teams to integrate QA early in the workflow.
• Reviewing screen recordings (i.e. from Clarity) and providing clear defect reports and actionable feedback to stakeholders within the integrated web development team (i.e. UI/UX engineer).
• Participate in sprint planning and release readiness reviews.
• Identify opportunities for test automation to improve efficiency and coverage.
• Maintain QA documentation and ensure version control for test artefacts.
• Identify and analyze complex issues and recommend solutions or alternatives.
• Provide regular performance and operational progress reports to managers to ensure issues are being flagged on a timely manner and ensures performance/operational gaps are addressed.
• Lead short term projects and supports medium to long term projects and contribute to long term initiatives planning. 
• Develop strong stakeholder relationship by ensuring escalations are managed effectively and proactively and elevating it further as and when necessary.
• Ensure team compliance to and delivery of service level agreements, policies and procedures as agreed with the Manager.