Maitre - Aethos Monterosa

Essential Job Functions and Responsibilities

• Service Leadership:
Are you ready to be the face and the rhythm of the restaurant floor? As Maître d’Hôtel, you’ll orchestrate the service with elegance, precision, and confidence. You’ll ensure that every guest is greeted warmly, every table is attended with care, and every detail contributes to a seamless dining experience worthy of the hotel’s reputation.
• Guest Experience Excellence:
Do you have a passion for creating moments that guests will remember? You’ll anticipate needs, recognize returning guests, and personalize each interaction to reflect true hospitality. From recommending dishes to resolving concerns gracefully, you’ll make sure every encounter leaves a lasting impression.
• Team Coordination:
Are you a mentor who leads by example? You’ll supervise the waitstaff, assign stations, and brief the team before each service to align standards and expectations. You’ll coach team members in service etiquette, upselling techniques, and guest engagement, building a confident, professional, and motivated service brigade.
• Operational Flow:
Can you turn coordination into an art form? You’ll manage the dining room’s pace—ensuring smooth communication with the kitchen, timely service, and an organized floor setup. Whether during quiet moments or high-volume service, you’ll maintain calm control and ensure everything runs to perfection.
• Quality & Standards:
Do you take pride in the details that define excellence? You’ll uphold the brand’s service rituals, presentation standards, and guest service protocols, ensuring consistency across every shift. You’ll monitor guest feedback, maintain cleanliness and ambiance, and ensure every experience reflects the brand’s values.
• Collaboration & Communication:
Are you a bridge between guests, staff, and management? You’ll coordinate with the Restaurant Manager and the Executive Chef to align service flow, special requests, and event requirements. Through clear communication, you’ll help translate the restaurant’s vision into flawless execution on the floor.
• Training & Development:
Do you enjoy seeing others grow under your guidance? You’ll support ongoing training sessions, mentor new hires, and contribute to developing a strong service culture that combines technical skill with emotional intelligence.

Core Competencies

• Fluent in English and Italian – both written and spoken
• Previous experience in a restaurant within a high-end hotel or similar environment
• At least 2 year of experience in the hospitality sector
• Passion for hospitality, food & beverage, and delivering top-level guest experiences
• Proven leadership in roles such as Chef de Partie, Supervisor, or Assistant Manager
• Strong organizational and time-management skills
• A refined eye for detail, service style, and presentation
• Solid understanding of food safety, hygiene protocols, and service standards
• Stamina and resilience to handle demanding service hours
• A collaborative mindset—you lead the team, but you’re part of it too

What we offer

• Professional development and training opportunities, with possibilities for growth within the Aethos brand
• Special rates on stays and services at our hotels