Sales Development Representative

Position: Sales Development Representative.

Compensation: $1,500 – $2,000/month + Commission (Based on conversion KPIs).

Location: LATAM (Remote).

Working Hours: Monday to Friday 9 AM - 5 PM PST.

Company Overview

Our client is a premier, high-end medical spa based in New Jersey that specializes in advanced aesthetic treatments, including injectables, energy-based laser devices, and clinical skincare. The clinic is managed by a tight-knit, high-performing team of Nurse Practitioners and Aesthetic Consultants who prioritize artistic excellence and exceptional patient care. They operate in a dynamic, fast-paced environment and are dedicated to maintaining a seamless, luxury experience for every prospect.

Role Summary

The client is seeking a high-energy Sales Development Representative (SDR) to manage inbound lead flow from advertisements and website inquiries. The primary objective of this role is to convert warm leads into booked, in-person consultations. Because the majority of leads arrive outside of standard business hours, this role is critical for providing immediate outreach to ensure high conversion rates and a personalized patient journey.

Key Responsibilities

• Immediate Lead Response: Monitor the client's CRM (GoHighLevel) and initiate calls within 5 minutes for any lead that does not immediately respond to automated messaging.

• Persistent Follow-Up: Execute a rigorous follow-up cadence (daily calls and texts) for prospects who remain unbooked.

• Consultation Scheduling: Navigate the clinic’s EMR to manage provider schedules and secure firm appointments for in-person consultations.

• Discovery & Qualification: Conduct light discovery to identify the prospect's aesthetic concerns and budget alignment before booking.

• CRM Maintenance: Ensure all interactions are meticulously logged in GoHighLevel to provide the client with accurate data and lead tracking.

• Performance Reporting: Provide end-of-day updates to the client regarding lead-to-booking conversion rates and pipeline status.

Required Qualifications (Must-Haves)

• Near-Native English Fluency: The client requires exceptional verbal English skills with a clear, professional accent.

• Appointment Setting Experience: Proven track record in outbound calling, lead nurturing, or high-volume SDR roles.

• PST Schedule Commitment: Ability to work Pacific Standard Time hours consistently, with a focus on evening availability to capture peak lead times.

• Coachability: Ability to take live feedback and adjust scripts/tone during the interview process and on the job.

Preferred Qualifications (Nice-to-Haves)

• CRM Proficiency: Specific experience with GoHighLevel is a significant plus.

• Industry Background: Previous experience in the beauty, aesthetics, or wellness industries.

• Dialer Experience: Familiarity with integrated CRM dialing systems.