Customer Service Admin (Live Events & Customer Fulfillment Support)

Job Title: Customer Service Admin (Live Events & Customer Fulfillment Support)
Location: Remote
Hours: Full time, 9:00 AM - 5:00 PM MST
Compensation: $1,000 - $1,500/ monthly (salary based on assessment)

About the Company

Our client is a startup helping Canadians become real estate investors through online events, bootcamps, and high-ticket coaching, offering community support and weekly calls. Their clients value the company's proactive communication, trustworthiness, and professionalism. They pride themselves on delivering a high-touch, impactful experience for clients.

About the Role

This role focuses on customer digital fulfillment and on-call event management to ensure all live sessions and student communications run smoothly.

Core Responsibilities

• Customer digital fulfillment

• On-call event management during live sessions

Core Tasks

Execute Calls / Event Deliverables / Coaching / Inbox Management

• Run all live sessions, including weekly and weekend calls

• Prepare event assets: slides, videos, timers, surveys, and event links

• Admit attendees and manage chat during sessions

• Fulfillment requests from Ben, including providing resources, links, and course access

• Launch and manage calls

• Breakouts & spotlight speakers

• Gifts, bonuses, and follow-ups

• Respond to students quickly and clearly

• Clear inbox with solutions

Requirements

• Has a solid 2+ years of experience in live event management, customer support, or digital fulfillment roles

• Strong communication and problem-solving skills

• Ability to multitask and manage live sessions efficiently

• Proficiency with online tools for events and course management

Operating Standards

• Clarity – Students clearly understand what to do and where to go

• Speed – Calls run smoothly and customers receive fast responses

• Accuracy – Links, assets, and information are correct

• Integrity – Work and communication are honest and professional

• Results – Calls, deliverables, and student support are executed efficiently and completed

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