Network Configuration Engineer – Remote

Location: Remote (U.S.-based, working hours aligned with Los Angeles, CA)
Department: Network Engineering / Service Delivery
Level: Intermediate

Position Summary

We are seeking a detail-oriented and technically skilled Network Configuration Engineer to join our dynamic team. In this role, you will be responsible for remotely configuring, testing, and securing customer-premises equipment (CPE) across a wide range of technologies and platforms. You will collaborate with IT developers to automate provisioning workflows and ensure seamless, secure, and scalable customer experience.

Key Responsibilities

• Remote Configuration & Deployment
  Configure and validate routers, switches, SD-WAN devices, firewalls, and media converters (Cisco, Juniper, Adtran, VeloCloud, Mushroom, etc.) for customer deployments.
• Template Management & Automation
  Maintain and enhance configuration templates for various ISP/MSP service types. Collaborate with software developers to automate provisioning and reduce manual effort.
• Pre-Deployment Testing
  Conduct functional and security testing of customer equipment to ensure readiness prior to shipment.
• Inventory & System Integration
  Load configuration data and metadata into inventory, provisioning, and order management systems.
• Troubleshooting & RCA
  Perform root cause analysis on failed or returned equipment and implement corrective actions to prevent recurrence.
• Security & Compliance
  Apply and maintain security policies to safeguard customer and internal networks from unauthorized access or abuse.
• Cross-Functional Communication
  Coordinate with technical support, service delivery, NOC, and engineering teams to ensure visibility into configuration changes and deployment status.
• Process Improvement
  Identify and automate repetitive tasks to focus on complex configurations and enhance the overall customer experience.
• Hands-on experience configuring and troubleshooting Fortinet devices, including firewalls and access points
• Familiarity with FortiOS and basic security policies (VPN, NAT, firewall rules)
• Fortinet certification (e.g., NSE 4) preferred