Customer Success Manager - Remote - Telecom

Customer Success Manager – Telecom Carrier Experience Required

AireSpring is seeking a dynamic Customer Success Manager with proven experience working for a telecom carrier to join our sales team. In this pivotal role, you will manage a portfolio of designated client accounts to ensure high customer satisfaction and drive account growth. Serving as the primary liaison between customers and internal teams, you will cultivate strong relationships to ensure that clients continue to trust AireSpring for their business needs.

This position focuses exclusively on managing existing accounts — no hunting, no outbound prospecting. The goal is to nurture, retain, and expand current client relationships.

About the Role

As a Customer Success Manager, you will work closely with clients to understand their telecommunications needs and identify how AireSpring’s solutions can best support their business. Because this role involves complex telecom products and services, experience working at a telecom carrier or telecom service provider is essential. You will oversee all aspects of the client relationship, from resolving daily operational challenges to identifying expansion opportunities within your accounts.