General Manager (West Region)

About AirGarage

AirGarage is on a mission to bring real estate online, starting with parking.

We replace broken parking machines, fragmented software, and manual, labor-intensive operations with a unified, data-rich operating system for parking real estate. We handle everything it takes to run and optimize a parking asset: payments, dynamic pricing, enforcement, license plate recognition, analytics, and more.

By building all of our technology in-house, we are able to deliver a magical experience for drivers while providing real-time visibility and revenue increases of 20-50% or more for real estate owners. That’s why national real‑estate leaders like Hines and Greystar, as well as technology companies like Meta, partner with AirGarage to optimize their parking facilities.

AirGarage uses datapoints like real-time occupancy, local events, weather, driver behavior, competitor pricing, and more to bring true intelligence to real estate owners’ assets for the first time.

We’re investing aggressively to make the physical world legible to a digital system: cameras, sensors, and software that generate a firehose of real-time data about the world around us. That data fuels models and algorithms that allow us to optimize performance at each property while giving owners the clarity and control they’ve never had before.

Before you can optimize an asset, you need to observe it. Before you can observe it, you need to bring it online.

We are starting with the $131 billion US parking real estate market because it is one of the most offline and mismanaged commercial real estate asset types. 26% of the land area in the median American urban core is dedicated to parking.

We are backed by top tier investors including Headline Growth, Andreessen Horowitz, Floodgate, Founders Fund, Abstract Ventures, and angel investors who have founded or worked at companies like Uber, Opendoor, Flexport, and more.

Want to learn more about AirGarage and the problem we're tackling?

Check out these podcasts:
https://www.youtube.com/watch?v=AU0NkDK51E4
https://youtu.be/_8aM6NQHYiE?si=p5WIujBWUA1sG-b7

WHY THIS JOB MAY NOT BE FOR YOU 🚨

Please review this section before applying, we are sharing this information up front because we don’t expect this job to be appealing to everybody.

‘General Manager’ can mean at lot of different things in start ups. At AirGarage it means this: Everything is your responsibility.

This will be a hard job. We work long hours here, including nights and weekends, and you will be expected to do the same. We are growing very fast but our operations team is lean, so every day you will have new challenges and too much on your plate, but you’ll be expected to find a way to deliver anyways.

However, if you are willing to sign up for that, there is a lot to be excited about with this role:

You will learn a ton. You will get exposure to every aspect of the business, going deep in operations, working with Sales, and influencing the future direction of our product. You’ll work hand in hand with a leadership team who will work just as hard as we expect you to. You’ll be a GM on an operations team that we expect to grow significantly over the next 2-3 years, so the potential for future growth is only limited by your own ability & ambition.

If that tradeoff sounds exciting to you, we encourage you to continue reading about the role and would love for you to apply!

THE ROLE 👩🏾‍💻

As a Regional General Manager, you will be responsible for overseeing day-to-day operations for a portfolio of dozens of parking facilities within your region. Your primary responsibility is to improve the P&L of your region month over month, quarter over quarter, and year over year. You will do this by:

1. Consistently growing the revenue of each property in your region through pricing, business development, and marketing strategies.

2. Controlling operational expenses for all locations within your region, without sacrificing the quality of our on-the-ground operations.

3. Strengthening owner-partner relationships to retain existing contracts and expand our footprint with each partner.

In order to succeed, you'll need to be comfortable being both tactical and strategic. You'll need to become an expert on your markets and stay in the weeds to understand the nuances of dozens of unique parking facilities and our various products, while developing processes, improving operational efficiency, and owning a multi-million dollar P&L.

Your day-to-day will require you to wear many hats. Some days you'll be focused on hitting aggressive growth targets, which means developing and implementing pricing, marketing, and business development strategies. Other days you'll be diving deep into property P&Ls, negotiating with service vendors, and reviewing enforcement performance to expand operating margins. And some days you'll be interfacing directly with our owner-partners to report on financial performance, walk through monthly business reviews, and work through the inevitable issues that come up at the property level.

You will manage a Partner Success Manager (who owns the owner-partner relationship, retention, and reporting cadence) and an Operations Manager (who owns field execution, vendor management, and enforcement operations). You'll also work cross-functionally with Sales on new business in your region, with Product on the tools your team relies on, and with Legal on compliance and contract matters.

The ideal candidate will be able to travel up to 25% of the time to visit key owner-partners and properties when required.

WHAT YOU'LL DO 👷‍♀️

• Own the regional P&L and top-line growth for your region. Your success will be measured on performance against metrics including revenue growth, owner NOI, and operating margins.

• Analyze daily, weekly, and monthly performance for each property in your region. Review financial and operational results and implement process improvements based on the findings.

• Run the owner-partner relationship end-to-end, including monthly business reviews, performance reporting, escalations, and contract renewals.

• Partner with the VP of Operations to develop the operations strategy roadmap for your region.

• Build, implement, refine, and manage the day-to-day processes behind a successful parking management operation across AirGarage's national footprint.

• Develop and implement dynamic pricing, marketing, and business development strategies to drive revenue at portfolio locations.

• Own enforcement operations across your region, including scan coverage, rescan ratios, citation performance, and the enforcement P&L.

• Lead operator transitions and new property onboarding, including standardizing prior operator P&Ls to set performance baselines and validate underwriting.

• Partner with our Legal team to ensure compliance with local city and state governments, and navigate various tax, licensing, and permitting requirements.

• Implement data-driven solutions to daily operational challenges (price optimization, monthly parker retention, new business generation, and more) to improve the experience of our customers and partners.

• Work closely with the leadership team and be a key voice in the business to help shape the future of the Operations team at AirGarage.

WHAT WE'RE LOOKING FOR 👩🏼‍🎓

• You must live in the Western half of the United States (Pacific Time Zone, Mountain Time Zone, or in Texas).

• 7+ years of relevant professional experience, including 3+ years at a high-growth startup. Backgrounds in real-world operations, management consulting, investment banking, or commercial real estate are preferred.

• Master of Business Administration (MBA) from a top U.S. program preferred.

• A proven track record of leading highly complex projects, working cross-functionally, and delivering results on time.

• A self-starter who is energized by a difficult problem.

• Exceptional analytical skills (including SQL proficiency) and the ability to quickly learn new tech platforms (e.g., Salesforce, Snowflake, Sigma).

• Excellent written and verbal communication and strong business judgment.

• An entrepreneurial mindset. You're willing to get your hands dirty and operate effectively in ambiguity. You don't need a playbook. You can dive into difficult problems and come up with a plan.

IMPORTANT NOTE 🚨

AirGarage is a remote-first company, but we also value in-person collaboration to strengthen trust and teamwork. Team members should expect ~6 weeks of travel per year for:

• 2–3 full company offsites, “Remote Weeks”

• Lending a hand to support 2 new location launches

• In-person onboarding as well as supporting other onboarding sessions for new team members

The rest of the year, team members can work remotely from wherever (US time zones) they’re most comfortable as long as they are performing well in their role. Attendance at in-person events throughout the year is expected—if you’re not open to traveling ~6 weeks per year for work, this role isn’t a good fit for you.

THE UPSIDE 📈

• 📈 Equity: Have a stake in the business that you’re helping to build and grow.

• 🌴 Work remotely: Live and work wherever you like! We believe in folks working where they are happiest and most productive. We currently hire teammates that are located anywhere within North America.

• 🏥 Health insurance: We offer health insurance and currently cover 85% of the cost of medical, dental, and vision plans for the primary employee and 50% of the cost of plans for dependents.

• 🍼 Parental Leave: We offer 12 weeks of fully paid parental leave to all parents to bond with a newly born, adopted, or fostered child. The 12 weeks can be taken as a continuous leave or intermittently over the first 18 months of the child's life.

• 💻 Home office setup: Get a laptop + additional equipment needed to set you up for success.

• ⛺ Time to recharge: We have an unlimited PTO policy with a minimum requirement of 10 days per year.

• 🤑 401k: Make financial planning right for you with a 401k retirement savings program.

• ✈️ Team Off-sites: ~2 times per year our team comes together for a full week in places like Tahoe, Puerto Vallarta, San Diego, Park City, and Austin.

• 📚 BookGarage: Our team loves to learn and grow together, so join us for our optional recurring book club.

• 🪴Room to grow:  Our team will be orders of magnitude larger within a few years; as a part of our foundational team, you'll have opportunities to grow with us.

• 🏙️ Transform our cities: The opportunity to change the way that the world thinks about real estate use in our cities.

• 👐 Work with a diverse team: At AirGarage, we've always been committed to building a thriving team that represents the communities we serve. Our team is currently 40% female and 30%+ from underrepresented communities.

Note: Employment with AirGarage is contingent upon successful completion of a background check and employment verification conducted in compliance with applicable laws. Background checks are completed only after a conditional offer of employment has been made.

We understand that there's no such thing as a 'perfect' candidate. We're looking for someone passionate, with grit and determination, who is excited to face the challenges of a rapidly growing startup. AirGarage is the type of company where you can grow exponentially, and we encourage you to apply to us even if you don't 100% match the candidate description.

AirGarage is an Equal Opportunity Employer.  We celebrate diversity and are committed to creating an inclusive environment for all employees.  Candidates and employees are always evaluated based on merit, qualifications, and performance.  We will never discriminate on the basis of race, color, gender, national origin, ethnicity, veteran status, disability status, age, sexual orientation, gender identity, marital status, mental or physical disability, or any other legally protected status.