Travel Centre Consultant - Nadi, Fiji

Kia ora! 

Every journey starts with great customer service. As a Travel Centre Consultant based in Nadi, you'll be at the heart of our customer experience, connecting travellers to unforgettable moments and ensuring their journey with Air New Zealand is exceptional from the very first interaction. 

As part of our whānau, you'll thrive in a dynamic environment, focused on doing the basics brilliantly to deliver an experience that makes every journey special. Recently voted New Zealand's most attractive employer, Air New Zealand is globally recognised for outstanding customer service, great culture, and world-class innovation. Join us to reach your full potential with the support of our whānau. 

How you’ll make an impact 

• Build lasting relationships with customers and stakeholders to identify needs and deliver tailored travel solutions. 

• Drive sales in line with revenue targets by promoting Air New Zealand products and services from our Travel Centre. 

• Maintain market awareness and proactively communicate competitor trends, ensuring Air New Zealand remains competitive and customer-focused. 

• Identify and pursue new business opportunities, helping to grow the Retail group’s revenue. 

• Actively promote our loyalty programmes to enhance customer satisfaction and loyalty. 

• Provide exceptional service, taking ownership to resolve customer issues and exploring opportunities to generate additional revenue. 

What we’re looking for 

• Proven experience in sales or high-level customer service roles, ideally within travel or related industries. 

• Fares and Ticketing Stage III Certificate. 

• 3-4 years of secondary education. 

• Outstanding customer service skills with the ability to build rapport quickly. 

• Excellent verbal and written communication skills. 

If you bring most of this experience, along with transferable skills and the drive to grow, we’d love to hear from you. 

What’s in it for you 

We want our people to live their best lives and access great benefits that support their lives outside work: 

• Generous staff travel discounts for you and your whānau on Air New Zealand and partner airlines. 

• Access to FlexiLeave, allowing you to purchase additional leave each year for the things that matter most. 

• Continuous development opportunities to help you reach your full potential and shape your career. 

Ready for take-off? 

If you’re passionate about travel, thrive on providing outstanding customer experiences, and want to play a key role in connecting people and places, apply now and join Air New Zealand in Nadi. 

Please note, you must have existing work eligibility in Fiji to be considered for this opportunity. 

Applications close 5th December 2025