Customer Service Agent - Blenheim (12-month Fixed-term)

Kia ora!

Air New Zealand currently has an exciting 12-month fixed term, part time opportunity for a Customer Service Agent at Blenheim Airport.

Working at Blenheim Airport, you will be part of a dynamic and fast paced environment that requires a passion for people, travel, and resilience. Every customer has a unique story, personality, and background, so no two days will ever be the same.

Our dedicated team delivers warm and friendly service to ensure customers have a smooth and enjoyable travel experience. There will be times of high pressure and tight deadlines, so adaptability and resilience are essential. Your responsibilities will be varied and include checking in customers, assisting passengers with special requirements, dispatching flights, managing disruptions, and supporting flight arrivals and departures.

Shift Roster

In this part time role, you will work a minimum of 36 hours per fortnight, with the potential to work up to 72 hours per fortnight. You will be required to work on a rotating roster that includes early mornings, late nights, weekends, and public holidays. Shift times may vary from a 5.00 am start to a 10.00 pm finish, depending on business needs and flight schedules.

Role Requirements

To thrive in this role, you will bring strong frontline customer service experience and a genuine desire to go above and beyond for our customers. Excellent communication skills and a professional, friendly manner are essential, along with the ability to problem solve and take initiative in a fast paced environment.

Key requirements include:

• Legal right to work in New Zealand as a New Zealand Citizen, New Zealand Permanent Resident, or Australian Citizen
• A minimum of a Restricted New Zealand Driver Licence at the time of application, with reliable transport to and from work
• Experience in a customer facing role, ideally in a high pressure environment
• Professional personal presentation, including communication and grooming, while meeting uniform standards

Benefits of joining Air New Zealand

• Competitive salary starting at $32.76 per hour
• Fixed roster pattern so you can plan your time off in advance
• Shift work flexibility with less traffic and more personal time during off peak hours
• Free car parking and uniform provided
• A close knit team environment with a diverse mix of cultures and regular social events
• Excellent career progression opportunities with full training provided
• The opportunity to work in an exciting airport environment where every day is different

If this sounds like the perfect fit for you, please apply online via our careers website with your CV and cover letter. Please note that we are unable to accept applications by email.

Applications close on Thursday 22 January.