Client Support Analyst
Full time - permanentJob Overview
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
The Client Support ACCESS team aims to handle the operational requirements of advertisers and agencies, ensuring the operation of actions on the Meta platform and the compliance with administrative processes at Aleph. It reduces operational activities, increases customer satisfaction, and impacts the overall operational result.
Are you ready to join our digital revolution journey?
At Aleph, we’re not just part of the digital advertising landscape—we’re shaping its future. Representing the world’s leading platforms, including TikTok, Amazon, Google, and nearly 55 others, we operate in 130+ markets across new and existing geographies.
Our mission is to empower advertisers and brands to unlock the full potential of these platforms' advertising capabilities. By fostering long-lasting partnerships, we create limitless opportunities for people and businesses to advertise effectively at both local and global levels.
With a presence spanning continents, Aleph offers you the chance to be part of a fast-growing, innovative team where your work makes a direct impact. If you’re ambitious, forward-thinking, and eager to thrive in a dynamic, global environment, Aleph is the perfect place to build your career.
The Client Support ACCESS team aims to handle the operational requirements of advertisers and agencies, ensuring the operation of actions on the Meta platform and the compliance with administrative processes at Aleph. It reduces operational activities, increases customer satisfaction, and impacts the overall operational result.
Main Responsabilities
- Provide support to clients, resolving technical, operational, and commercial inquiries
- Manage support tickets and follow up until resolution
- Escalate complex issues to the corresponding team when necessary
- Document every client interaction in our management tools
- Identify opportunities for improvement in customer service processes
- Collaborate with other departments (commercial, finance, technology) to seek continuous process improvement
- Maintain up-to-date knowledge of our products/services
Skills And Experience Required
- Previous experience in customer service or technical support roles (minimum 1-2 years).
- Excellent verbal and written communication skills.
- Problem-solving orientation and a proactive approach.
- Ability to work autonomously and as part of a team.
- Advanced English level.
- Knowledge of Meta Ads
Why Join Us?
Aleph is a place of many cultures, perspectives, and talents. We support each other, creating an environment of giving and receiving. We value partnership and communication because we believe it takes a group of people to achieve great things. We are energized by our ever-changing industry, our curiosity keeps us learning and seeking out new opportunities.
We stay flexible and adaptable, and believe in moving with the speed of change. We encourage everyone to strive for more, providing our internal talent with growth opportunities and the ability to learn together.
“Share our similarities, celebrate our differences.” – M. Scott Peck
#ALEPH