IT Servicedesk Support Engineer

This is Allego

Allego provides reliable charging solutions to cities, companies and consumers. We deliver charging facilities that can be used by all electric cars and every EV driver, providing a seamless charging experience. Our goal is to contribute to zero emission mobility and see to it that EV drivers can charge at the right location with the right solution. The EV market is growing and changing rapidly. The road will be exciting and with confidence we stay ahead.

About the Position 

We are looking for a motivated, customer-oriented professional to join our IT Operations team as an IT Service Desk Engineer. In this pivotal role, you will serve as the primary point of contact for providing first-level technical support. Your responsibilities will encompass supporting office staff, developers, and external partners with their operational IT requirements. The role covers a broad spectrum of technical tasks, including diagnosing hardware and software issues, configuring devices, and maintaining infrastructure systems. 

Key Responsibilities: 

• Deliver prompt and effective 1st line IT support, resolving incidents in accordance with established SLAs. 

• Accurately log and manage all support requests through to resolution via the Ticketing System. 

• Facilitate the onboarding process for new colleagues in multiple countries. 

• Install, configure, and maintain laptops, desktops, and associated peripherals. 

• Set up and provide support for company mobile devices. 

• Maintain workplaces and office infrastructure, including network and meeting room setups across various remote locations. 

• Manage software installation and maintenance using MDM tools such as Microsoft Intune. 

• Administer user accounts through Microsoft Entra-ID. 

• Oversee permission and access management tasks. 

• Coordinate the procurement of essential IT assets. 

• Contribute to documentation efforts and ongoing process improvement within 1st line support. 

• Assist in the implementation and execution of IT enhancement projects. 

• Act proactively on information security matters in collaboration with the IT Security team. 

• Implement changes in alignment with IT change management procedures. 

This position requires on-site presence at our headquarters in Arnhem, Netherlands, for a minimum of four days per week.