ERP Support Specialist
Full-time
Mid-Senior Level
Job Overview
- Installing, configuring, and maintaining enterprise resource planning (ERP) software
- Developing customizations and integrations to support business processes and new ERP functionalities based on certain specifications
- Analyzing business processes to identify inefficiencies and workflow problems and recommending solutions
- Monitoring system performance and troubleshooting issues; providing support to users; managing user permission and security
- Creating reports and queries to support data analysis
- Collaborating closely with the ERP vendor and external providers of software platforms to ensure systems availability and optimal performance
- Creating and maintaining system and user documentation; training users
- Participating in ad hoc projects and supporting other system projects as needed