Director of Operations

WHAT YOU'LL DO:

As Director of Operations, you will: 

• Grow and sustain a high-performance mortgage field services team 

• Lead remote teams, both onshore and offshore 

• Leverage customized technology tools to maximize team performance 

• Interact regularly with clients to strengthen relationships with many of the nation’s largest mortgage lenders and servicers 

• Define, implement, and enhance operational policies and guidelines for the team 

• Develop and execute new growth strategies 

• Collaborate with the human resources department to create job descriptions, hire competent personnel, and oversee employee training programs 

• Work closely with the human resources department to develop and implement performance evaluation and recognition programs 

• Interact regularly with corporate legal and compliance teams to facilitate consistently compliant operations 

• Maximize the business unit’s financial performance 

• Collaborate with the Finance Manager in creating and managing the annual budget 

• Manage procurement and resource allocation