Senior CRM Consultant

At Amperity, we’re an AI-first company helping the world’s leading brands create personalized customer experiences that build loyalty and fuel growth. Our AI-powered Customer Data Cloud,  built on multi-patented technology, enables more than 400 global brands, including Alaska Airlines, Wyndham Hotels & Resorts, and DICK’S Sporting Goods, to turn customer data into a competitive advantage.

We unlock the full value of customer data with simplicity and speed. AI is at the core of our platform and the way we work — from powering advanced identity resolution and predictive analytics to streamlining internal workflows and decision-making. It’s not just a capability; it’s part of our DNA.

Our team thrives on curiosity, collaboration, and transparency, fostering a culture where everyone can contribute, learn, and grow. We welcome talented individuals from diverse backgrounds to help us remove data bottlenecks, accelerate business impact, and push the boundaries of what AI can do for the world’s most innovative companies.

With offices in Seattle, New York City, London, and Melbourne, you’ll join a fast-growing team tackling critical challenges at the intersection of AI, data, and customer experience. Ready to make an impact? Let’s talk.

The Role

At Amperity, we help people use data to serve the customer. Amperity's clients are trailblazers who have decided to make major investments in customer data infrastructure, and the CRM (Customer Relationship Management) Consulting team is crucial in advising our clients on how to turbo-boost their marketing through the strategic activation of this data. CRM Consultants work directly with marketers at some of the world's most beloved consumer brands to tackle impactful customer base challenges like acquiring high-value customers, cultivating the loyalty of existing customers, and increasing customer lifetime value.CRM Consultants, in close partnership with Amperity's Analytics team, work on an ongoing, billable basis, interacting heavily with our customers as an extension of their paid media, email, and CRM teams.

Interesting Problems

• Consult with marketers to identify trends, opportunities, and valuable segments that help them drive and measure incremental growth
• In conjunction with our clients, design cross-channel marketing programs, analyze performance, and provide guidance on optimization, always striving to create outsize value for our clients through their customer data
• Gain deep insight into the innovation - and challenges facing - today's top brands, and join them at the front lines of creating a personalized, customer-centric experience for their buyers
• Be an advocate for your clients across the organization by working with Product, Engineering, and Marketing teams to ensure Amperity's services and products are aligned with our client's needs and goals
• Contribute to Amperity thought leadership shared with our community
• Drive AI experimentation, leveraging insights to predict customer behavior and proactively design personalization strategies that scale customer value.
• Champion the adoption of Amperity's AI-first product capabilities with clients, and actively collaborate with Product and Engineering teams to provide user feedback and influence the AI product roadmap.

About You

• Minimum eight (8) years experience in a digital marketing, customer insights, agency, or other strategic client-facing role, or working in a digital marketing function at a retailer or other direct-to-consumer business
• You have a foundational understanding of marketing strategy, frameworks, and best practices, ideally with direct experience launching and measuring campaigns in paid media channels
• You have experience advising clients or other business stakeholders on how to translate insights into action, and how to measure the impact of those actions
• You have strong presentation skills, a professional presence, and the ability to think on your feet
• You're passionate about “diving into the data” to develop a better understanding of customer behavior and are excited by the idea of getting your hands dirty in our product, both on behalf of our clients and to influence Amperity's product roadmap
• Demonstrated success working in a fast-paced, swiftly-changing environment
• Ability to travel occasionally for client engagements, conferences, and internal planning sessions.

Location

New York, NY

Our hybrid work model includes three days in the office each week, providing a mix of in-person collaboration and remote flexibility

Compensation

Base Salary:  $117,000-$161,000. Individual compensation within this range will depend on several factors, including your skills, experience, education/training, geographic location and the level at which you join. We also consider internal equity, market conditions, and overall business needs.

Cash Incentives: Cash incentives are also available.

Stock Options:  The opportunity for ownership is an exciting part of Amperity’s total compensation package. Every employee at Amperity receives a new-hire equity grant, commensurate with the scope of their position.

Benefits

We offer all the benefits you'd expect from a great place to work: 100% employee healthcare coverage, transportation subsidies, a comfortable work environment with plenty of snacks, and other employee experience perks like events and activities, both in-person and remote. We also offer self-managed PTO and the flexibility to do your best work in the way that works for you. We provide an inclusive environment where you'll be challenged to find and unlock your full potential, surrounded by a team of world-class people driving for excellence. For more details on our benefits, please see our US Benefits & Perks Guide.

Amperity is proud to be an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, sex (including pregnancy, childbirth, and reproductive health choices), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as someone with a disability, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.