CS Technical Engineer

We’re hiring a Customer-Facing Technical Engineer who blends technical problem-solving, Shopify ecosystem expertise, and strong communication. If you’re comfortable digging into JavaScript and CSS, translating complex issues into plain English, working directly with merchants, and collaborating with CS and product, you’ll fit right in. This role sits at the intersection of engineering, customer success, and merchant growth.

What You’ll Own

• Serve as the technical point of contact for merchants across pre- and post-installation workflows

• Troubleshoot issues related to theme conflicts, app integrations, Shopify APIs, performance, and data behavior

• Partner with Customer Success to diagnose problems, propose solutions, and guide implementation

• Translate technical issues into clear, actionable steps for merchants

• Collaborate with Product and Engineering to escalate bugs, validate fixes, and relay outcomes

• Participate in strategic business reviews to provide technical clarity and unlock additional value

• Identify upsell or expansion opportunities based on technical conversations

• Create and maintain technical documentation, playbooks, and repeatable workflows

What You Bring

• 2 to 5 years in a customer-facing technical role (Solutions Engineer, Technical Support, Technical Success, etc.)

• Strong understanding of the Shopify ecosystem, including:

• Liquid themes
• Checkout behavior
• Store configuration and customization
  • Experience working directly with ecommerce merchants or SaaS ecommerce tools
  • A collaborative mindset and willingness to own problems end to end

Nice to Have

• Hands-on experience with HTML, CSS, JavaScript, or Shopify theme customization

• Familiarity with Shopify Plus environments and high-volume merchant needs

• Experience with SQL and browser developer tools

• Exposure to CRO or revenue optimization tools

Why Join Amplify

• Fully remote role with flexible hours

• Work directly with founders, product, and success teams on high-impact merchant problems

• Tight-knit team that values speed, clarity, and accountability

• Minimal red tape; if you see a solution, you can build or propose it

• Competitive compensation and the opportunity to shape our technical playbooks as we scale