Customer Success Manager (Remote – EST)

Full-Time | Amplify | EST Hours Required

We’re expanding and looking for a Customer Success Manager who brings real experience, real ownership, and real curiosity about uncovering new ways to help merchants succeed.

This role is for someone who thrives in a scaling environment, communicates with clarity, and sees upsell and cross-sell opportunities as a natural extension of solving customer problems.

What You’ll Own

• Manage a portfolio of Shopify merchants and drive adoption, retention, and expansion through a structured success motion.
  
  
• Run strategic business reviews that uncover merchant goals, blockers, and big opportunities.
  
  
• Identify and communicate upsell and cross-sell paths based on merchant revenue models and product performance data.
  
  
• Guide merchants through onboarding milestones, product optimization, and ongoing experimentation.
  
  
• Troubleshoot issues by collaborating with Support, Product, and Engineering and keep merchants updated with zero drama.
  
  
• Monitor account health signals, churn risks, and revenue expansion indicators using both data and context.
  
  
• Contribute to our playbooks and processes so the whole team scales smarter, not just faster.

What You Bring

• 3-5 years in Customer Success, Account Management, or customer-facing SaaS roles where you owned outcomes.
  
  
• Experience working directly with e-commerce brands or digital merchants.
  
  
• Confidence running ‘on-camera’ QBRs and revenue conversations with founders, operators, or e-commerce managers.
  
  
• Strong communication skills: you can translate technical details into actionable business guidance and vice-versa.
  
  
• Ability to self-manage in a remote setting and keep a clean, predictable workflow.
  
  
• A knack for spotting opportunities merchants miss and calling them out - tactfully, but directly.
  
  
• Accountability - we serve and support each other as well as our clients.

Nice to Have

• Experience with Shopify or apps in the revenue optimization ecosystem.
  
  
• Familiarity with CS and CRM tools (HubSpot, Notion, etc).
  
  
• Comfort in a fast-moving environment where process evolves quickly.

Why Join Amplify

• Fully remote role with EST working hours.
  
  
• Work with a high-ownership team that values clarity, accountability, and measurable merchant impact.
  
  
• Real room to grow as we scale the Success and Onboarding org.
  
  
• Competitive compensation and benefits with a healthy respect for work/life balance and zero micromanagement (you’re familiar with remote work and we trust you to bring your best).