Customer Success Manager (Poland)

Position Overview:

We're currently seeking a Customer Success Manager to join our team. In this role, you'll play a crucial part in ensuring our customers achieve success with our platform.


What you will do:

• Assist Shopify merchants with their onboarding over video calls
• Answer their questions about the platform, help them with their setup, and constantly collect their feedback
• Be their advocate - share their feature requests with the product team and track their statuses
• Anticipate potential issues and proactively address risks to customer satisfaction before they even escalate
• Collaborate closely with other teams, including Sales, Product, Support, etc.

Requirements:

• Self-disciplined mentality and the ability to manage multiple projects and relationships simultaneously
• 2+ years of experience in a customer success role, preferably in a SaaS environment
• Strong communication skills in English, both verbal and written
• Ability to work on a flexible schedule
• Familiarity with e-commerce platforms is a plus
• Experience with CRM tools is a plus

What We Offer:

• A fully remote work environment
• Competitive payment
• Independent contractor opportunity
• Collaborative and supportive team culture
• Ongoing training and professional development opportunities
• Opportunity to work in a dynamic and innovative startup environment

If you're a customer-focused professional with a passion for technology and e-commerce, we want to hear from you! Join us in revolutionizing the way brands engage with their customers and drive revenue growth. Apply now to embark on an exciting journey with Amplify!

*All CVs must be submitted in English.