Manager Shared Services

Job responsibilities include (but are not limited to):

• Responsible for defining a Shared Service Strategy and obtaining executive approval.
• Lead and develop the required governance, systems and processes to effectively manage service partner relations, performances and billing in accordance with the MOA, statement of works and contracts.
• Manage supplier relationships and maintain professional courtesy and stability with these relationships.
• Oversee, monitor, give effect and report on performance target delivery as defined in Service Level Agreements (SLA’s).
• Constantly review the validity of SLA cost and benefits for the business through business cases and benchmarking.
• Respond to internal non-conformances of the third-party SLA’s with respective operations and Functions.
• Leverage specialist expertise to address process challenges, drive simplification and implement changes to improve operational service delivery and reduce costs of services.
• Engage and collaborate with Functional Subject Matter Experts to drive agreed deliverables against financial and business parameters.
• Establish systems to support the business transaction processes and deliver on business reporting needs.
• Identify cross functional synergies to improve shared services efficiency and effectiveness.
• Develop, improve and refine shared services processes, systems and technology.
• Develop and implement effective risk management and control strategies.
• Initiate cross discipline accountability measures and cadence procedures.
• Assist with the implementation and delivery of projects related to business process improvement and digital transformation.