Housing Officer Sishen / Kolomela

As Housing Officer (Sishen & Kolomela) your responsibilities will include but not limited to:

• Take personal responsibility for the safety of self and others to ensure zero harm and eliminate fatalities.

Maintain Data Integrity (Housing Master Data):

• Regularly reconcile and verify housing master data for accuracy and completeness.
• Track measures to enhance data quality and address discrepancies promptly.

Maintain Housing System Management:

• Maintain system alignment between the Kumba ERP and service providers’ Master Data.
• Oversee the administration and maintenance of the housing systems, internal and external, to streamline processes and enhance efficiency.
• Stay updated on technological advancements to improve housing system functionality.

Maintain Rental Contracts:

• Oversee and ensure legal compliance with rental contracts for all housing units.
• Regularly review and update rental agreements to reflect current policies and legal requirements.

Maintain Maintenance Records:

• Obtain, update and maintain comprehensive records of all housing maintenance activities.
• Use records for analysis, reporting, and future planning.

Track Occupancy Rate:

• Track and analyse occupancy rates to ensure optimal utilisation of housing facilities.
• Implement approved strategies to address and improve occupancy rates as needed.
• Plan and maintain (demand planning) equilibrium between the available housing stock and the business demands and provide shortfalls and surpluses.

Handle Evictions:

• Follow legal procedures to initiate and execute eviction processes when necessary.
• Liaise with legal entities to ensure compliance with eviction laws and regulations.

Coordinate Student & PIT Accommodation:

• Implement and maintain specific protocols for student and PIT housing.
• Address unique needs and challenges associated with student ad PIT accommodation.

Oversee Occupancy Entry/Exit Inspections:

• Oversee the inspections during tenant move-ins and move-outs.
• Oversee the documentation and address any discrepancies or damages during these inspections.
• Ensure that Kumba has electronic or physical copies of all records about all housing transactions.

Oversee Administer Entry/Exit Inspections (Key Deposits):

• Oversee key deposit processes during tenant entry and exit.
• Oversee the key return policies and documentation and escalate discrepancies.

Facilitate Payroll Recovery:

• Collaborate with GSS and service providers to recover outstanding housing-related payments.
• Ensure adherence to established recovery processes and timelines.
• Facilitate monthly payroll transactions regarding housing rentals, tax and utility payments, and any other breakage or maintenance recoveries.
• Inputting and amending of house wage type documentation to GSS.

Oversee Inspections & Plan Maintenance:

• Oversee housing unit scheduling and regular inspections to assess conditions and maintenance needs.
• Oversee the coordination of maintenance activities to ensure timely and effective resolution.
• Conduct weekly meetings with the service providers.

Ensuring that Inspections are conducted at Vacant Houses:

• Facilitate developing and implementing protocols for maintaining and inspecting vacant housing units.
• Ensure that final inspections on vacant properties are conducted to ensure suitable conditions for future occupancy.

Track Breakdown Turnaround Times:

• Monitor and analyse the time service providers take to resolve maintenance breakdowns.
• Recommend strategies to improve turnaround times and tenant satisfaction.

Oversee the coordination of Strategic Stock Garden Maintenance:

• Ensure that strategic maintenance plans of garden areas within housing facilities are in place.
• Ensure aesthetically pleasing and well-maintained outdoor spaces.

Oversee Student Accommodation Maintenance:

• Oversee specific maintenance requirements for student housing facilities.
• Ensure that service providers promptly address student-specific maintenance needs.

Execute Outsourcing Tender Process:

• Assist management in outsourcing Kumba's housing function during the tendering process. Maintain fair and transparent procurement practices.
• Be a liaison between the Company and the service provider/s.
• Support the Housing Specialist in all housing management areas across the two Mines.

This role is in the People & Organisation (P&O) department on a Band 7 (C-Upper) level reporting to the Principal Housing.