Trade Counter Supervisor - Albany

We’re looking for a Trade Counter Supervisor to lead our front-of-house trade counter operations. This is a hands-on role where you’ll supervise the trade counter team, deliver outstanding customer service, and ensure the smooth day-to-day running of the Albany branch.

You’ll be the go-to person for our trade customers, supporting the team, solving problems on the spot, and keeping everything running efficiently.

Applications from internal staff will be considered first. If the role is not filled, we will open recruitment to the wider market.

As a valued team member, we can offer you:

• Competitive benchmarked wages + potential discretionary bonus – get rewarded for your hard work!
• Hands-on training provided with mentorship / coaching  
• Great career pathways
• Supportive team & friendly team culture

What you’ll be doing

• Supervising and supporting the trade counter team
• Welcoming customers to the trade counter with a friendly smile and building great relationships with them
• Manage daily trade counter operations, including workflow and staffing
• Picking, processing orders and ensuring customers leave with what they need
• Growing sales through upselling products, sharing promotions and encouraging repeat business
• Ensuring the trade counter and showroom are presented professionally
• Working closely with the Internal Sales Team Leader to meet sales and service targets

What we’re looking for:

• Previous experience in a trade counter, customer service, or similar supervisory role
• Leadership & people skills
• Proven ability to thrive in a fast-paced work environment
• Trade or retail sales experience is a bonus, but we’re happy to train the right person
• A friendly, can-do attitude – You love helping people
• An eye for detail, who likes to get the job done
• Reliable and hardworking – You’re not afraid to roll up your sleeves

A little bit about us:

• We’re New Zealand’s leading supplier of stainless steel fasteners.
• We’ve got 12 branches across the country.
• We genuinely care about our people!
• We reward hard work and acknowledge your wins.

**Must be eligible to work in New Zealand**

This job ad will close on Friday, 30th January 2026 for all internal staff, so make sure to get your applications in before then.