Customer Success Manager

About You

You are someone who thrives on building strong client relationships, driving business growth, and delivering value through strategic partnerships. You excel in communication, negotiation, and planning, ensuring client satisfaction while achieving organizational goals. You are proactive, analytical, and capable of leading teams and managing multiple projects in fast-paced environments.

You bring to Applaudo the following competencies:

• Bachelor’s Degree in Business Administration or a related field.
• 2+ years of professional experience as a Customer Relationship Manager, Account Manager, or similar client-facing role.
• Proven sales experience, especially in value-based selling.
• Demonstrated ability to communicate, present, and influence key stakeholders, including executive and C-level contacts.
• Strong negotiation skills and proven ability to close contracts that maximize value and profitability.
• Solid experience with CRM software (e.g., Salesforce, Zoho CRM, HubSpot) and proficiency with Excel for reporting and forecasting.
• Experience delivering client-focused solutions that align with customer needs and business goals.
• Strong ability to manage multiple accounts and projects simultaneously, maintaining attention to detail.
• Excellent listening, presentation, and interpersonal communication skills.
• Strategic thinker with planning and mediation skills and a focus on long-term client success.
• Proven leadership and people management experience.
• Industry and customer relationship expertise across multiple sectors.
• Excellent English level (C1/C2) is a must.

You will be accountable for the following responsibilities:

• Serve as the main point of contact for all customer account management matters.
• Build and maintain strong, long-lasting client relationships that foster trust and loyalty.
• Negotiate contracts and close agreements to maximize profitability and meet business goals.
• Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.
• Ensure the timely and successful delivery of products and services according to client needs and objectives.
• Clearly communicate the progress of monthly and quarterly initiatives to internal and external stakeholders.
• Identify and develop new business opportunities within existing accounts to meet or exceed sales quotas.
• Forecast and track key account metrics, including sales results and revenue growth.
• Prepare and present reports on account status and performance.
• Collaborate with the Sales and Product teams to identify and grow opportunities within assigned territories.
• Manage client escalations and resolve issues promptly and effectively.
• Drive customer satisfaction and retention strategies, ensuring alignment with company objectives.