Tech Trainer Junior (Temporary)

About You

You are a proactive and collaborative professional who is passionate about helping others learn and adopt new technologies through engaging training experiences and clear communication. You thrive in fast-paced environments where creating learning materials, supporting technical enablement initiatives, and delivering excellent user experiences are key to success.

You enjoy translating complex technical concepts into simple, practical guidance and collaborating with cross-functional teams to drive user adoption. You are curious, eager to learn, and excited to leverage modern tools, including AI, to enhance training content, documentation, and knowledge sharing.

Note: This is a temporary 6-month opportunity.

You Bring to Applaudo the Following Competencies:

• University student from the 6th semester onward in Psychology, Business Administration, Computer Science, Education, or a related field is desired, or equivalent professional experience.
• Advanced English proficiency (written and verbal), with the ability to communicate effectively with global teams and understand technical documentation.
• Previous experience in Customer Service, Call Centers, Technical Support, Training, or similar collaborative environments is highly desirable.
• Proficiency with Microsoft Office or equivalent productivity tools.
• Experience using visual design tools such as Canva to create learning or communication materials.
• Familiarity with generative AI tools such as ChatGPT, Claude, or similar technologies to support content creation.
• Interest in learning instructional design methodologies and adult learning principles.
• Willingness to learn and manage Learning Management Systems (LMS).
• Excellent written and verbal communication skills.
• Strong organizational skills, attention to detail, and a collaborative mindset.

You Will Be Accountable for the Following Responsibilities:

• Support the execution and rollout of the Release Enablement Kit under the guidance of the Senior Technical Trainer.
• Assist in creating user guides, job aids, training documentation, and enablement materials.
• Translate technical procedures into clear, user-friendly documentation for end users.
• Create and enhance visual learning content using Canva and AI-assisted content creation tools.
• Support the coordination and logistics of technical enablement sessions, workshops, and certification activities.
• Track participant attendance, learning progress, and certification completion.
• Provide first-level support to users during post-release adoption periods by answering operational questions.
• Learn and apply instructional design methodologies such as ADDIE, Bloom’s Taxonomy, and Kirkpatrick through hands-on experience.
• Document lessons learned, user feedback, and frequently asked questions (FAQs) to improve future enablement initiatives.
• Collaborate with cross-functional teams to support continuous improvement of training and adoption programs.