People & Culture Director
Full-Time PermanentJob Overview
You'll lead a globally distributed team of HRBPs and People Operations specialists, ensuring that every employee has an exceptional experience — from the moment they join to the moments that matter most in their careers. Working closely with the Chief People Officer, you will translate People strategy into consistent, high-quality execution: embedding AI-powered tools and workflows across the function, championing our culture, and ensuring our HR operations run with precision and compliance across multiple jurisdictions.
This is a hands-on leadership role for a builder who is equally comfortable coaching an HRBP through a complex employee relations case and redesigning a clunky workflow. You bring strong EQ, a bias for automation, and a genuine belief that a lean, AI-augmented team can outperform a large transactional one.
You'll lead a globally distributed team of HRBPs and People Operations specialists, ensuring that every employee has an exceptional experience — from the moment they join to the moments that matter most in their careers. Working closely with the Chief People Officer, you will translate People strategy into consistent, high-quality execution: embedding AI-powered tools and workflows across the function, championing our culture, and ensuring our HR operations run with precision and compliance across multiple jurisdictions.
This is a hands-on leadership role for a builder who is equally comfortable coaching an HRBP through a complex employee relations case and redesigning a clunky workflow. You bring strong EQ, a bias for automation, and a genuine belief that a lean, AI-augmented team can outperform a large transactional one.
RESPONSIBILITIES
-
Lead, coach, and develop a team of HR professionals.
-
Create clarity of ownership across the team, ensuring each person operates at their highest leverage — with AI handling the repeatable, humans owning the judgment-intensive.
-
Partner closely with the CPO to translate quarterly People OKRs into team-level execution plans.
-
Provide direct BP coverage for select executive and senior leaders and act as the escalation point for both HRBPs on complex ER, investigations, and sensitive matters.
-
Guide HRBPs in delivering talent reviews, performance calibrations, and succession conversations that are rigorous, fair, and consistent.
-
Maintain a strong pulse on engagement and team health across both regions — using Hibob signals and AI-assisted dashboards to act early, not reactively.
-
Lead change management for key People initiatives, including the rollout of AI-powered workflows to the broader employee base.
-
Own the operational integrity of our People tech stack, with HiBob as HRIS and Deel as our payroll and contractor engine — ensuring data is clean, automations are reliable, and the employee experience is seamless.
-
Drive continuous improvement: identify manual, high-volume tasks across the team and build or commission AI-powered replacements — contract drafting, leave management, benefits queries, HRIS admin.
-
Oversee payroll operations and compliance across jurisdictions in partnership with the Payroll & Compliance Specialist and Deel; own exception resolution and escalation protocols.
-
Ensure benefits administration, reconciliation, and employee communication are accurate, timely, and handled with care — with AI handling routine queries and humans owning the moments that need empathy.
-
Ensure employment law compliance across all active geographies — particularly NA, LATAM, and EMEA — in partnership with the Payroll & Compliance and external legal counsel where required.
-
Oversee global People programs — talent cycles, engagement surveys, recognition, and onboarding — ensuring they are consistently delivered, AI-supported where possible, and meaningful to employees.
-
Partner with the team to elevate the onboarding experience as a strategic moment, not an admin checklist.
-
Maintain our P&C Playbooks and policy library as living documents — accurate, accessible, and well-understood by managers and employees.
People Team Leadership
HR Business Partnering
People Operations & AI-First Workflows
Programs, Culture & People Experience
REQUIREMENTS
-
8–10 years of progressive HR/People experience with the technology sector, including at least 2 years managing a team in a global, fast-paced environment.
-
Proven experience as an HRBP or People Operations leader supporting 500–700 employees across multiple geographies.
- Background practicing HR within a professional services or consulting environment.
-
Strong employment law literacy across at least two of: NA (specifically the US), LATAM, or EMEA.
-
Hands-on experience with a modern HRIS (Hibob strongly preferred) and payroll/contractor platforms (Deel or equivalent).
-
Track record of designing or implementing AI-powered HR workflows — not just evaluating tools, but shipping them.
-
A builder and operator: equally energised by setting direction for your team and rolling up your sleeves to fix a broken process.
-
High EQ with excellent instincts for when to apply policy and when to apply judgement — especially in sensitive ER situations.
-
Data fluency: comfortable building and reading a people dashboard, spotting a trend, and translating it into a recommendation for leadership.
-
Strong communicator who can write a crisp policy update, facilitate a tough calibration conversation, and present a workforce health summary to the Executives — all in the same week.
-
Genuinely excited about AI as a tool for doing more meaningful work
-
Organised, calm under pressure, and dependable: your team and stakeholders know exactly what to expect from you.
SKILLS & ATTRIBUTES