Revenue Operations Senior Manager

About the role

We are seeking a highly analytical, strategic, and results-oriented Senior Manager, Revenue Operations (RevOps) to join our rapidly growing software company. This critical leadership role will be responsible for optimizing the entire revenue engine, spanning marketing, sales, and customer success. The ideal candidate will possess a deep understanding of SaaS business models, technology stacks, process optimization, and data-driven decision-making. You will work cross-functionally to drive efficiency, scalability, and predictable growth.

What you'll do

Strategy & Planning

• Develop and execute the overall Rev Ops strategy in alignment with company revenue goals.
• Partner with executive leadership (CMO, CRO, CFO) on annual planning, goal setting, territory design, and compensation structure to maximize efficiency and attainment.
• Identify and implement key performance indicators (KPIs) and metrics to monitor the health and efficiency of the revenue funnel across all stages.
• Lead initiatives to improve data quality and governance across all revenue systems.

Process Optimization & Enablement

• Design, document, and manage end-to-end operational processes (e.g., lead-to-cash) to ensure consistency, scalability, and adherence to best practices.
• Drive sales productivity by streamlining workflows, automating repetitive tasks, and providing necessary tools and training.
• Oversee sales forecasting and pipeline management methodologies, ensuring accuracy and consistency across the organization.
• Manage the contract lifecycle management (CLM) process in collaboration with legal and finance teams.
• Serve as the primary liaison between Sales, Marketing, Customer Success, Finance, and IT on operational matters.
• Drive cross-functional projects aimed at revenue growth and operational efficiency.

Technology & Data Management

• Own and optimize the RevOps technology stack (e.g., Salesforce CRM, marketing automation, data enrichment tools, business intelligence platforms).
• Evaluate, select, implement, and maintain new technologies to support revenue generation and efficiency.
• Act as the architect and visionary for core RevOps platforms, integrated platforms., managing integrations, customization, and user adoption.
• Lead business intelligence and reporting efforts for Sales & Marketing, ensuring timely and accurate data is available for strategic decision-making.

Qualifications

• 5+ years of progressive experience in Revenue Operations, Sales Operations, or a similar analytical/operational role, preferably in a SaaS environment.
• 2+ years of direct people management experience.
• Deep expertise in Salesforce administration, configuration, and reporting
• Proven track record of designing and implementing scalable, efficient processes across the entire customer lifecycle.
• Exceptional analytical skills with the ability to translate complex data into actionable business strategies.
• Strong understanding of key RevOps concepts: lead scoring, attribution, sales compensation, territory planning, and forecasting.

Preferred Qualifications

• Experience with Salesforce, HubSpot, Clay, Gong and) and their integration with Salesforce.
• Familiarity with Business Intelligence (BI) tools (e.g., Tableau, Power BI, Looker).
• Bachelor's degree in Business, Finance, Computer Science, or a related quantitative field.
• Experience in a high-growth, $50M+ ARR company.

Benefits

At Appriss Retail, we offer a competitive and comprehensive benefits package designed to support your well-being at work and beyond. Benefits begin on your first day and include multiple medical plan options, dental and vision coverage, health savings and flexible spending accounts, paid parental leave, and supplemental coverage for life’s unexpected moments. We offer generous paid time off, a 401(k) with immediate vesting and company match, short- and long-term disability, and free access to health and wellbeing resources such as Calm and Rocket Lawyer. You’ll also have access to learning and development opportunities to help you grow your career. Our benefits support your well-being so you can perform your best in every part of life.