Revenue Operations Specialist

As the Revenue Operations Specialist, you will play a crucial role in driving revenue growth and optimizing internal processes for the revenue department. 

Reporting directly to the Revenue Operations Manager, you will collaborate closely with the System Administrator to scale the process and operations arm of the revenue team. The role will partner closely with key stakeholders in marketing, sales, customer success, operations, finance, and customer support teams. This teammate will work primarily in the HubSpot CRM environment, as well as in any integrated tools. 

Key Responsibilities:

Process Optimization:

• Analyse existing business processes across marketing, sales, and customer success teams to identify bottlenecks, inefficiencies, and areas for improvement in these processes. 
• Collaborate with stakeholders to understand process improvement requirements and propose solutions for streamlining and enhancing productivity via automation.
• Partner with other RevOps teammates to drive and deliver process improvements in CRM and integrated programs. 

Cross-Functional Collaboration:

• Proactively facilitate cross-functional work to propose projects, discuss findings, share recommendations, and align action plans.
• Work closely with the Revenue Operations Manager, System Administrator, and key stakeholders from different departments to gather input and insights.

Insights and Recommendations:

• Translate data analysis into actionable insights and recommendations for driving revenue growth and operational excellence.
• Identify trends, patterns, and anomalies to uncover insights related to revenue generation, customer behavior, and operational efficiency.
• Prepare reports, presentations, and dashboards to communicate findings and recommendations to senior leadership and relevant stakeholders.
• Monitor and track the implementation of recommended changes to measure the impact on key performance metrics.

Continuous Improvement:

• Stay informed about industry best practices, emerging trends, and technological advancements in revenue operations and business analysis.
• Identify opportunities for process improvement and contribute to the development of scalable solutions.
• Proactively manage data infrastructure and automation in CRM and integrated systems to improve data integrity, propose improvements to assessing customer-facing work, and design business processes that can be measured and managed.