IT Manager / IT Administrator

Apt Resources is looking for an experienced IT Manager / IT Administrator to lead our client's IT operations and ensure the smooth functioning of all IT systems and services within our organization in .

This role will be responsible for Wi-Fi, email, hardware, CRM, domains, hosting, and data security, while ensuring smooth day-to-day IT operations in Business Bay, Dubai, UAE .

Responsibilities:

1. Wi-Fi Management

• Regularly review and update Wi-Fi security protocols.
• Change network passwords as required.
• Monitor network traffic for any suspicious activity (Monthly/Quarterly).

2. Email Management

• Create and configure new employee email accounts.
• Provide setup instructions for approved devices.
• Manage standardized company email signatures (Ongoing/As needed).

3. Laptop & Device Configuration

• Set up and configure laptops and devices in line with company policy.
• Install and maintain company-approved software.
• Manage user access rights to prevent unauthorized admin privileges.
• Ensure all devices have active antivirus and encryption enabled.

4. Domain & Hosting Management

• Renew domain registrations annually.
• Manage DNS configurations and hosting provider services.
• Oversee hosting operations to ensure uptime, performance, and security.

5. CRM & Application Management

• Create and update CRM user accounts and permissions.
• Manage role-based access and review permissions (Monthly/As needed).
• Monitor CRM data integrity and security.
• Oversee CRM automation and process configuration.
• Manage company applications and user accounts.
• Basic programming knowledge preferred: PHP, JavaScript/jQuery, Smarty/HTML, Linux, MySQL.

6. Security Audits & Risk Management

• Conduct quarterly IT security audits to identify vulnerabilities.
• Implement corrective measures and report findings to management.

7. Hardware & Infrastructure Maintenance

• Perform regular maintenance on company hardware, servers, and networking equipment.
• Ensure CCTV and surveillance systems are operational.
• Configure and maintain Smart screens in meeting rooms.

8. Data Backup & Recovery

• Perform daily backups of critical company data.
• Test recovery procedures quarterly.
• Ensure compliance with company backup and disaster recovery policies.

Routine Activities

Daily:

• Respond to employee IT support requests.
• Verify successful completion of system backups.

Weekly:

• Review and close outstanding IT support issues.
• Update IT asset and inventory records.

Monthly:

• Review Wi-Fi security and monitor traffic.
• Audit CRM user permissions.
• Apply system and application updates and patches.

Quarterly:

• Conduct comprehensive IT security audits.
• Test disaster recovery and backup restoration procedures.
• Review and refine CRM configurations and processes.

Annually:

• Renew company domain registrations.
• Conduct comprehensive hardware maintenance.
• Evaluate hosting provider performance and contracts.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Proven experience as an IT Manager or IT Administrator, with a minimum of 5 years of experience in IT roles.
• Hands-on expertise with Windows/Mac, Office 365/Google Workspace, MySQL, PHP, Linux basics.
• Excellent leadership, communication, and interpersonal skills.
• Familiarity with CRM management, DNS, hosting, and backup solutions.
• Proficient in IT service management tools and methodologies.
• Relevant certifications (e.g., ITIL, Cisco, Microsoft) are a plus.

Benefits

Salary: AED 6,000 to AED 7,000