IT End User Support

As an End User Support, you will assist users in solving problems using available hardware and software tools. Also, support, install, and maintain personal computers, local area networks, operating systems, software, and related IT-sanctioned peripherals.

What you will need to do:

• Provide First level of support to users on Hardware, Software, and LAN in the form of l IT Helpdesk Tickets
• Offer proactive support to users by updating all users’ applications with the latest service packs and patches
• Ensure the continuing operation of the Operating systems, email, printing, Windows update, virus protection, etc.
• Protect against Virus attacks by regularly updating the Antivirus software and scanning all computers
• Troubleshoot and provide accurate, creative solutions to technical problems on PCs while ensuring users satisfaction
• Ensure accurate notification and escalation of problems while empowering users to make more effective use of the IT systems available to them
• Participate in evaluating training needs and teach or assist training courses
• Ensure that all operating policies and processes are followed and report any issues
• Measure performance and SLA adherence
• Set up and maintain physical and virtual environments for Desktops & Laptops
• Investigate, test, install and upgrade new and hardware/software products
• Configure, troubleshoot, repair and provide accurate, creative solutions to technical problems while ensuring user satisfaction
• Produce regular reports for end user support function area