Desktop Support Specialist - De Forest, WI - Onsite

Arthur Grand Technologies (www.arthurgrand.com) is in the business of providing staffing and technology consulting services. We have doubled our revenue year over year for the past 5 years. This speaks to the long-lasting relationship and customer satisfaction that we have built in this short span of time. Our company is managed by a team of professionals who worked for big 5 consulting firms for 20+ years.

 We are a minority owned staff augmentation and technology consulting company

To keep our valued employees, we need to keep them engaged in challenging, interesting work, offer market-relevant benefits, and provide continued opportunities for professional growth. Please send your resume to for immediate consideration

Title of Position: Desktop Support Specialist

Location: DeForest, WI - Onsite

Duration: Long Term   

Employment: Contract

Rate: $Negotiable

Job Description:

• Provide on-site technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain computer systems and network peripherals.
• Diagnosing and resolving technical issues promptly and efficiently.
• Support end-users by providing training and guidance on using IT systems.
• Implement and follow IT policies and procedures to ensure compliance.
• Maintain detailed records of technical issues, solutions, and maintenance activities.
• Collaborate with other IT staff to ensure holistic support for the IT infrastructure.
• Upgrade and repair hardware and software systems as necessary.
• Travel to location to provide technical support on-site.
• Troubleshoot network and server issues with relevant teams.
• Work on user tickets and resolve on Priority.
• Troubleshoot on all devices at the site and working with relevant teams on upgradation.
• Qualifications
• Associate degree in Information Technology or related field preferred.
• Experience in IT support or a similar technical role.
• Strong understanding of computer networks, hardware, and software.
• Proficiency in diagnosing and troubleshooting technical issues.
• Excellent communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Skills
• Hardware troubleshooting
• Software installation
• Network configuration
• Technical support
• Customer service
• Problem-solving
• Time management
• Communication
• Windows and Mac OS proficiency
• Basic cabling knowledge

If you are interested with the above opportunity, please send us your resume for immediate consideration.

Arthur Grand Technologies

http://www.arthurgrand.com

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)