Regional Manager - Retail Operations

The Regional Manager will be responsible for overseeing the daily operations of some selected stores across WA and VIC with the goal being to boost revenue, develop the business and motivate the Store Managers to perform, lead and consistently deliver exceptional customer experiences.
 

So, what goes in to making that happen?

• Maximising sales performance through excellent customer experience by using Foot ID, CXP, and elite product knowledge
• Driving UPT, average basket, conversion and GP%/dollars through strategic initiatives
• Resolving escalated customer complaints to ensure brand reputation and customer experience is not compromised
• Conducting monthly meaningful catch ups with managers to review results, progress, needs and opportunities
• Effectively execute weekly planning of store visit to ensure both the management team and store supports the needs of the business regarding sales, operations and staff engagement
• Ensuring all stores are adhering to all company policies and procedures
• Monitor stock levels to ensure they stay at healthy capacity, while working with our Planning team to report any stock level issues and possible solutions
• Ensuring pricing strategy is consistent with the National Strategy and not compromising store’s gross profits
• Conducting store audits and resolve any issues by implementing changes and actions to maximise all operations, sales, and merchandising opportunities
• Ensuring merchandising standards are in line with company direction and that marketing activities are supported and displayed correctly
• Conducting monthly audit checks to ensure stores are compliant with policies and procedures, particularly around cash handling, point of sale and stock handling
• Working closely with P&C and Store Managers to ensure all Recruitment needs are being forecasted and filled in a timely manner and in line with process
• Creating a learning culture to elevate staff engagement and customer experience
• Identify future leaders within your region and have a clear and effective succession planning strategy in place to develop staff and promote internal opportunities
   

In return, we offer:

• A permanent full-time opportunity
• Salary + company car + bonuses + 17.5% annual leave loading + paid parental leave
• Travelling role across store network
• Generous staff discount – 25% off wholesale!
• A collaborative, supportive and high performing team culture
• Opportunities to engage and give back through community and team events
   

That’s enough about us! Here’s what we’d like to see from you:

• Minimum 3 years’ experience in Retail Operations and Leadership roles
• C class licence with the ability to travel to the following various locations
• Working knowledge of retail management best practices with a continuous improvement mindset
• Demonstrated success in leading and developing large and diverse retail teams
• Outstanding communication, both verbal and written
• Superior time management and organisational skills, with a focus on managing deadlines, planning out months and scheduling
• Excellent commercial awareness and an analytical mindset to maximise opportunities and identify risks/weaknesses
• Presentation skills
• Ability to work with collaboratively with others internally and externally
• Previous experience working with fashion or footwear would be advantageous however, not essential – more importantly, you must be willing to learn and love our brand!
• Alignment to our values of Respect, Courtesy, Persistence, Teamwork, Preparation and Learning from Failure