Program Delivery Analyst

Reporting to the Manager, Program Support, the Program Delivery Analyst will have a wide range of duties, all of which are in the spirit of ensuring program success through the successful management of compliance programs as part of Assent’s Professional Services department. The Program Delivery Analyst will play an important role in supporting the program delivery activities as defined by Assent’s customers through the Program Consulting team.  

• Support program delivery and execution for our clients. Your role has a wide ranges of duties, of which your focus may change based on business needs, including but not limited to:
  • Preparing key project deliverables for including program guides and supplier email communication language, working closely with Associate Consultants, Consultants, and Senior Consultants; 
  • Standard and custom report preparation and dashboard updates for client programs including progress reports, communication status reports, and/or supplier feedback reports both for clients and Assent colleagues;
  • Complete detailed account reviews to support the development and execution of strategic program initiatives with internal account teams;
  • Supporting custom data analysis requests, as provided by Associate Consultants, Consultants, and Senior Consultants, with approval from the Program Delivery Lead;
  • Configuring business workflows and downstream documentation in client systems;
  • Supporting Supplier Feedback resolution, including following up with clients to help retrieve information for their suppliers, in support of successful programs;
  • Supporting Client Feedback Processing; send feedback from clients back to their respective suppliers, update data tags to reflect current statuses, and ensure that we have updated information on file;
  • Meeting with clients, as required, to support their Supplier Feedback resolution;
  • Schedule activities with Supplier Success for strategic phone calls and direct mails to non-responsive suppliers for key programs;
  • Execute on proactive program initiatives as defined by the Program Delivery Lead and Program Delivery Specialists.
• Possess intermediate regulatory knowledge in order to efficiently support our client program needs;
• Keep informed of Product releases and updates in order to efficiently support our clients program needs