IT Support Representative - 18 month term

The IT Support Representative is an integral member of the IT Support team reporting to the Manager, IT Support. This individual will do their part in supporting Assent in both a proactive and reactive capacity, providing world class service and support to the full Assent Team irrespective of location. This role provides technology support to employees, troubleshoots technology puzzles, creates knowledge base articles and other documentation, and reports issue resolution back to the affected stakeholder. Participate in the IT team's daily tasks, from IT office maintenance, IT storage facilities stocking and organizing, helping with computer setups, hardware shipping & receiving, and more. We’re looking for someone who is very thorough, professional, personable, service-oriented, and organized. 

Key Requirements & Responsibilities

• Provide IT system and hardware support to Assent Inc. stakeholders.

• Place orders and receive IT equipment shipments, making deliveries to/from the office as needed.

• Configure and setup technology systems for Assent team members.

• Maintain asset inventory. 

• Manage and troubleshoot office workstations and meeting rooms.

• Support specific cloud systems used by the corporation.

• Create and ensure timely decommissioning of accounts for new hires and team members leaving Assent in conjunction with the Employee Experience team.

• Maintain software licensing and manage user accounts.

• Monitor specific processes and reporting status

• Provision and deprovision the office access for users

• Act as an escalation point for team members in Kenya and Malaysia

• Work closely with all Assentees across the regions we operate in

• Be familiar with corporate security policies and follow the guidance set out by processes and procedures of Assent

• Understanding of ethical business practices, sensitivity to confidential matters, and behaving in a manner that aligns with Assent’s organizational values.