Deal Desk Specialist

Position Summary

The Deal Desk Specialist supports Assent Compliance’s Go-To-Market (GTM) organization by ensuring deals are structured accurately, efficiently, and in alignment with company policies. This role partners closely with Sales, Pricing, Legal, Finance, and Revenue Operations to review, approve, and process customer deals, with a focus on speed, compliance, and consistency.

Based in Pune, India, this role is a critical part of Assent’s global Deal Desk coverage model, enabling timely deal support across regions and time zones. The ideal candidate is detail-oriented, process-driven, and comfortable working in a fast-paced, high-volume environment while navigating complex pricing, contractual, and approval requirements.

Key Responsibilities

Deal Review & Approval

• Review and process customer deals submitted by Sales, ensuring accuracy, completeness, and compliance with pricing, discounting, and approval policies.

• Validate deal components including pricing, term length, product configuration, discounts, payment terms, and non-standard requests.

• Apply established approval frameworks and escalate exceptions as required.

Cross-Functional Coordination

• Partner with Sales, Pricing, Legal, Finance, and Revenue Operations to resolve deal-related questions and issues.

• Coordinate contract review workflows, including redlines and approvals, in collaboration with Legal and Sales.

• Act as a trusted operational partner to Sales by providing clear guidance on deal structure and policy requirements.

Quoting & Systems Support

• Create, review, and manage quotes using approved quoting tools and CRM systems (e.g., Salesforce and CPQ tools, as applicable).

• Ensure deal data is accurately reflected in Salesforce to support forecasting, reporting, and downstream processes.

• Support quote-to-cash workflows, helping ensure clean handoffs to Order Management, Billing, and Customer Success

Process Adherence & Improvement

• Enforce deal desk processes, standards, and service-level agreements (SLAs).

• Identify recurring deal issues or bottlenecks and recommend process improvements.

• Contribute to the documentation and continuous improvement of deal desk workflows and playbooks.

Reporting & Support

• Track deal desk requests, turnaround times, and common exception types.

• Provide input and data to support deal desk performance reporting and capacity planning.

• Support peak deal periods (e.g., quarter-end) by flexing hours or workload as needed to meet business demand.