Manager, Data Operations

The Manager, Data Services will report to the Sr Manager, Program Support. The Manager, Data Services will lead a team that will build and maintain executive dashboards, deliver bespoke client reporting, create self-serve reporting tools and templates, and run data investigations and extracts to support program delivery and decision-making. The Manager will own the operating model and partner closely with all stakeholders to ensure reporting is accurate, scalable, and aligned to evolving program requirements.

Key Requirements and Responsibilities

• Lead day-to-day operations of the Data Services team, including intake/triage, prioritization, capacity planning, and SLA performance for reporting requests, incidents, and investigations.

• Provide technical guidance, coaching, and performance management.

• Build and maintain program-performance dashboards and KPI reporting; analyze trends and provide actionable insights to stakeholders.

• Oversee the development of self-serve reporting tools, templates, parameterized reporting, and automation to reduce manual effort and improve turnaround time

• Recruit, mentor, and develop a high-performing team; provide performance management, coaching, recognition, and progression plans.

• Quality & governance: establish validation/internal quality check standards and documentation for dashboards, reports, and extracts; ensure solutions are maintainable and consistent.

• Partner with stakeholders to define KPIs and translate business requirements into analytical specifications; iterate based on feedback to drive measurable outcomes

• Lead complex investigations and escalations: perform root-cause analysis on data/reporting discrepancies; coordinate fixes with cross-functional partners and document outcomes.

• Follow Assent security policies and applicable privacy requirements in all data handling and reporting activities