IT Policy Specialist

Assurity Trusted Solutions (ATS) is a wholly owned subsidiary of the Government Technology Agency (GovTech). As a Trusted Partner over the last decade, ATS offers a comprehensive suite of products and services ranging from infrastructure and operational services, authentication services, governance and assurance services as well as managed processes. In a dynamic digital and cyber landscape, where trust & collaboration are key, ATS continues to drive mutually beneficial business outcomes through collaboration with GovTech, government agencies and commercial partners to mitigate cyber risks and bolster security postures.

We are seeking a Policy Specialist to support the implementation and operations of ICT policies across government. This role combines technical knowledge with policy operations to ensure effective policy delivery and stakeholder engagement.

Key Responsibilities:

Policy Operations & Support

• Provide level 1 support to manage, triage and respond to policy-related queries and clarification requests from stakeholders.
• Maintain and update policy portals and knowledge bases.
• Draft email advisories and circulars to communicate policy updates, clarifications, and implementation guidelines to government agencies.
• Collect relevant data to analyse common policy queries to identify areas for improvement.
• Coordinate stakeholder workshops and engagement sessions for policy communication.
• Prepare regular reports on policy implementation and operational metrics.

Technical Support & Innovation

• Maintain and enhance policy AI chatbot capabilities.
• Identify opportunities for process automation and improvement.

Stakeholder Management

• Liaise with technical teams and policy stakeholders.
• Support policy communication and change management initiatives.
  

Requirements

Required Qualifications:

• Bachelor's degree in Computer Science, Information Technology, or related field
• 2-3 years of experience in ICT systems and projects
• Good understanding of ICT infrastructure, Cloud, AI technologies and applications. Professional certifications in these areas would be a bonus.
• Demonstrated experience in technical writing and documentation.

Required Work Experience:

• Experience in ICT governance or policy implementation (preferred)
• Experience in policy writing and technical related documentation (preferred)
• Knowledge of government ICT policies and frameworks
• Familiarity with AI chatbot maintenance (e.g. training the chatbot with data and instructions)
• Experience in stakeholder management

Key Competencies:

• Strong written and verbal communication skills
• Customer service orientation
• Ability to translate technical concepts for non-technical audiences
• Strong analytical and problem-solving skills

Additional Skills:

• Proficiency in content management systems
• Understanding of automation tools and technologies

Join us and discover a meaningful and exciting career with Assurity Trusted Solutions!

The remuneration package will commensurate with your qualifications and experience. Interested applicants, please click "Apply Now".

We thank you for your interest and please note that only shortlisted candidates will be notified.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

Benefits

• We promote a learning culture and encourage you to grow and learn.
• Annual Leave Benefits with additional perks such as Family Care and Birthday Leave.
• Working in a collaborative environment with helpful team members