Technical Support Officer (Junior RSO)

As a Technical Support Officer, you work closely with Senior Record Support Officer to support quality-related activities across projects. Your role mainly involves administrative support, document management, and quality data tracking to ensure the project meets required standards.

Key Responsibilities:

• Support Records Support Manager:

  • Records Support Manager and help with day-to-day admin and documentation tasks.
  • Receive task requests and ensure they are completed accurately and on time.

• Document Management & Editing:

  • Edit, review, and organize quality documents.
  • Use Teamcenter (AS69) to upload and manage documents.
  • Return completed document packs to the requester.

• Template & Data Handling:

  • Use Excel to track and manage task progress.
  • Find and use the correct templates using specific codes.
  • Complete and submit templates based on project needs.

• Quality Support & Reviews:

  • Help review documents for quality and compliance.
  • Take part in MDT (Multi-Disciplinary Team) meetings and support quality check processes.
  • Assist in identifying and closing non-conformance issues.

• Training & Continuous Improvement:

  • Participate in training sessions to improve knowledge and skills.
  • Support quality audits, root cause analysis, and improvement activities.

• Data & Reporting:

  • Maintain trackers and dashboards with accurate data.
  • Help prepare regular quality reports for internal and external stakeholders.
  • Support investigations with relevant data when required.

• General Admin Tasks:

  • Print, scan, and manage physical documents.
  • Organize and verify data across various tools and systems.