IT Support Specialist

We are looking for several ​IT Support Specialists​ on behalf of and in support to our client for their locations in ​Germany, the Netherlands or Austria​. These positions are intended to be filled on a 100% on-site basis. 

Our client is a major European organization operating in a complex, multi-site environment. Its IT department plays a key role in maintaining and evolving systems that support business processes, collaboration, and innovation. 

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage). 

The successful candidate will be tasked with, but not limited to: 

• Address user inquiries via phone, email, or ticketing systems; 

• Installation, provisioning and decommissioning of End User Hardware, OS and software; 

• Troubleshoot Technical Issues with end user hardware, Operating System (WIN, iOPS, Android) or software; 

• Installation and Troubleshooting of videoconferencing applications and hardware; 

• Use remote access tools to assist users with technical problems; 

• Guide users through the installation and setup of software applications; 

• Support larger scale activities, such as Inventories, office-wide end user hardware installations and exchanges; 

• Identify when issues require more advanced support and escalate accordingly; 

• Offer basic training or guidance to users on common software and end user hardware; 

• Contribute to the creation and maintenance of troubleshooting guides and FAQs. 

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.