IT Support Technician

We are looking for an ​IT Support Technician​ on behalf of the European Space Agency (ESA) for their HQ located in ​Paris, France​. Please be aware that this position requires full on-site support.

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at the interview stage). 

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment. 

The successful candidate will be tasked with, but not limited to: 

• Provide first and second line support (for users working on location and/or remotely) for Windows and Apple devices;    

• Evaluate, categorize, and log users' requests, and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs/laptops) as well as maintenance and replacement of existing workstations and other systems such as mobile devices and printers;    

• Maintain, update, and integrate Knowledge Base DB, procedures and working instructions;    

• Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications;    

• Perform inventory/asset management and reporting;    

• Communicate with end-users users on call status, installations, relocations, and recovery of equipment;    

• Perform any other tasks necessary.