IT Support Technician

We are looking for an IT Support Technician on behalf of and in support to our client for their location in ​Darmstadt, Germany to join their IT Department​. Please be aware that this position requires full on-site support. 

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at interview stage). 

The successful candidate will be tasked with, but not limited to: 

• Provide first and second line support (for users working on location and/or remotely) for Windows and Apple devices; 

• Evaluate, categorize, and log users' requests, and pro-actively follow up these requests to ensure timely resolution of the delivery and deployment of new workstations (PCs / laptops) as well as maintenance and replacement of existing workstations and other systems such as mobile devices and printers; 

• Maintain, update, and integrate Knowledge Base DB, procedures and working instructions; 

• Assist and advise the user community in the technical and functional use of the Client’s Corporate services and applications; 

• Perform inventory/asset management and reporting; 

• Communicate with end-users users on call status, installations, relocations, and recovery of equipment. 

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment.