IT Support Technician

We are looking for an ​IT Technician​ to complete our consultants Workforce Management Service to support the ​IT Department​ of the European Space Agency (ESA) at their location in ​Frascati, Italy​.  

Please note, the successful candidate will be employed by ATG Europe (or one of its subsidiaries). Furthermore, upon selection, they will be subject to a general security screening performed by an external provider (further information will be provided at the interview stage). 

Please note that this position is offered on a fixed-term contract until April 2027, with the possibility of an extension. More information will be provided at the interview stage.

ATG is dedicated to diversity and inclusion and is an equal opportunity employer. Regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, handicap (categorie protette L.68/99 art.1), or any other reason protected by relevant state or municipal legislation, we are pleased to consider all eligible candidates for employment. 

The successful candidate will be tasked with, but not limited to: 

• Perform telephony support activities, including installation, configuration, troubleshooting, maintenance, and administration of fixed telephony services, handsets, extensions, groups, hunt groups, and PABX-related infrastructure;  

• Provide end-user support for telephony services, including device deployment, cabling connectivity, testing, issue resolution, and coordination with facility management where required;  

• Manage telephony assets, stock, spare parts, shipments, labelling, and records within the asset management system;  

• Support telephony service providers during testing, upgrades, maintenance activities, and onsite interventions, including escorting external technicians when required;  

• Provide onsite network "Hands and Eyes" support under the guidance of Network Operations and Engineering teams;  

• Perform network and data centre patching activities involving network devices, servers, fibre, copper cabling, and end-user equipment;  

• Conduct basic troubleshooting, setup, configuration, reboot, replacement, decommissioning, refresh, and disposal of networking infrastructure;  

• Install, mount, dismount, label, and verify network equipment, racks, wireless access points, cables, and associated infrastructure according to applicable standards;  

• Support remote connectivity setup and physical inspections of network devices to facilitate remote administration and incident resolution;  

• Maintain network-related inventory, spare parts, stock levels, cabling records, and asset management databases, including updates to DCIM and cabling management systems;  

• Assist third-party suppliers and support teams during onsite activities, network-related projects, maintenance interventions, and infrastructure upgrades;  

• Support planned events, conferences, hardware preparations, shipments, WiFi surveys, and electrical testing activities related to IT and network infrastructure;  

• Maintain, update, and improve knowledge bases, procedures, working instructions, and technical documentation;  

• Perform inventory, asset management, reporting, and lifecycle tracking of IT, telephony, and networking equipment;  

• Communicate with end-users regarding incidents, service requests, installations, relocations, deployments, and equipment recovery activities.