Retail Excellence Manager / Assistant Manager

Main Responsibilities

• The position is required to execute promotional activities & making the right crucial decision at a good timing to ensure the both short-term and long-term sales target can be achieved together with the operation team.

Scope of Work

1. Boutique team management

1. Coordination and management of sales statistics/KPI of boutique and employees.
2. To inspire boutique team’s morale and productivities to achieve monthly and annual sales target.
3. Regular meeting with boutique managers to communicate company’s new policy and regulations and listen to boutique team’s suggestions and answer the questions.
4. To supervise the shift table arrangement prepared by the store leaders to ensure the manpower is efficiently arranged
5. To ensure store Visual Merchandising display and sales staff are groomed and coping with the brand’s guidelines
6. To coordinate with other supporting departments for boutique operational related issues.
7. To handle customer complaints
8. Review boutique commission scheme with Country GM and HQ retail team

2.   Retail Development

1. To maintain good relationship with department store’s floor managers to get favourable assistance.
2. To gather and compile competitors’ sales figures and sales promotion activities

3.   CRM

1. To review CRM data analysis report with CRM team to CRM KPI is followed perfectly implemented

      2. To corporate with operation & CRM to supervise CRM plan and execute CRM event

4.    Financial/Budget

      1. Work with Retail Manager to prepare a yearly retail budget.

      2.  Monitor and control the budget on a monthly basis.

5.    Management/Human Resources

      1.    Arrange regular catch up with boutique team member to trace team member’s working status

      2.    Regular boutique visit to understand boutique needs