Retail Training Manager

Scope of Work

Retail Training Manager is responsible for enhancing frontline performance, delivering impactful training, and driving coaching initiatives across boutiques and AP Houses in Hong Kong and Macau. This role ensures the effective deployment of global and regional training content, supports boutique teams in achieving SMART goals, and contributes to the continuous development of retail excellence.

Responsibilities

• Retail Excellence Strategy & Development: Implement our global retail education strategy aligned with brand vision and retail excellence objectives. Implement learning programs (in-person, digital, and blended) focused on client experience, product, storytelling, and service excellence. Collaborate with Retail, Brand, Product, and HR teams to ensure alignment with business priorities and market needs.
• Educational programs Delivery & Facilitation: Deliver training programs aligned with global and regional Retail Excellence guidelines. Manage the local execution of the Learning Management System (LMS), ensuring operational database accuracy and platform maintenance. Collaborate with local and regional Retail Excellence teams to define and deploy training plans and onboarding sessions.
• Retail Performance Measurement & Optimization: Conduct individual and collective coaching sessions to support boutique teams in achieving performance goals. Partner with Store Managers to co-define SMART goals and monitor progress. Provide on-the-floor coaching to elevate client experience, sales techniques, and operational standards. Identify development needs and propose tailored coaching interventions.
• Collaboration: Act as a key liaison between frontline and the Retail Excellence team, sharing field insights to inform strategy. Support the implementation of new tools, processes, and initiatives at boutique level.