Boutique Welcome Host

Within the boutique, your main mission will be to deliver an exceptional first impression to all visitors while ensuring smooth front-of-house operations and administrative coordination, in line with Audemars Piguet’s standards, values and retail vision.

As part of Audemars Piguet’s first official boutique in Australia, you will play a key role in creating a welcoming and seamless client experience while supporting the efficient execution of boutique operations and administrative activities.

In this context, you will be responsible for:

• Welcoming clients and visitors with professionalism, warmth and a high level of hospitality, ensuring a memorable first impression
• Acting as the first point of contact for the boutique and delivering a consistent client experience aligned with brand standards
• Managing incoming calls, emails and client enquiries while ensuring timely responses and appropriate follow-up
• Coordinating appointments, client arrivals and boutique traffic flow to ensure a seamless client journey
• Supporting the collection and accuracy of client information within CRM systems and visitor tracking tools
• Managing the boutique appointment calendar and supporting scheduling coordination for the boutique team
• Monitoring daily boutique traffic and maintaining accurate records and reporting
• Ensuring the boutique remains fully prepared and presented to the highest standards at all times
• Managing hospitality materials and supporting inventory replenishment when required
• Providing administrative support through document preparation, filing, data entry and record management
• Supporting logistics and shipment coordination while ensuring compliance with internal processes and documentation requirements
• Assisting with invoice tracking, supplier coordination and administrative follow-up activities
• Supporting boutique maintenance coordination with vendors, consultants and internal stakeholders
• Acting as a key coordination point between the boutique, finance and support functions
• Supporting communication and collaboration across teams to ensure operational efficiency
• Providing support during events, activations and peak business periods to ensure seamless execution