IT Manager, Greater China Region

The GCR Manager is responsible for managing IT operations and projects within the subsidiaries in their region, covering all IT-related matters to meet the needs of the subsidiaries and the group. They also oversee regional IT projects, ensuring their successful integration into the technical environment. They act as a strategic partner for their region, guaranteeing consistency, performance, and alignment of services with the company's objectives.

Regional IT Leadership

• Represent Global IT across the region.
• Act as trusted advisor to regional leadership.
• Ensure effective collaboration with Global IT functions.
• Govern regional IT service providers and local resources.
• Drive continuous improvement of IT services and user experience.

Service delivery & User experience

• Ensure the availability and performance of the information systems within your domain.
• Define and monitor information system performance indicators in accordance with the SLAs established with stakeholders.
• Implement and oversee preventive and corrective maintenance activities for the information systems within your domain.
• Monitor the backlog of incidents, problems, and services, ensuring compliance with ITSM rules.
• Govern outsourced support partners.
• Coordinate major incidents and escalations.
• Support executive and VIP technology needs.

Business engagement & roadmap

• Communicate the department's strategy as defined by management.
• Participate in defining and communicating the roadmap for the department's activities.
• Monitor the execution of the roadmap and measure the department's performance against key performance indicators (KPIs).
• Identify opportunities and risks and adapt the roadmap accordingly.
• Participate in defining the team's priorities based on objectives and operational constraints.
• Ensure the alignment of the department's technological solutions with the IT system.
• Capture and prioritize business requirements.
• Support business cases and demand management activities.
• Facilitate change management and user adoption.
• Identify opportunities for innovation and efficiency.

Cybersecurity

• Awareness & Training – Schedule and deliver sessions during IT Seminar/Webinar or Cybersecurity Awareness Month; encourage users’ phishing simulation engagement; provide first-line coaching.
• Cybersecurity Compliance – Execute control checks and collect evidence for audits; maintain the local asset inventory and labels and reconcile with CMDB; implement Group minimum baselines and procedures.
• Crisis Escalation & Incident Management – Follow incident runbooks; perform triage, containment, and logging under Security Operation guidance; provide status updates; preserve evidence; keep on-call rosters and contact lists current.
• Cyber Hygiene Enforcement (Operational) – Oversee the consistent implementation of global cybersecurity standards across offices and boutiques. Monitor endpoint, patching, privileged-access and removable-media controls; ensure security exceptions and risks are documented, escalated and remediated in coordination with Global IT, Security Operations and service partners.

Technology delivery & projects

• Oversee projects related to their area of expertise.
• Oversee the planning of human (internal and external), material, and financial resources, and ensure their availability.
• Monitor project progress, identify any deviations from established objectives (costs, deadlines, quality), and implement corrective measures.
• Participate in project reviews to assess project progress and contribute to problem-solving.
• Ensure regular communication of project status to stakeholders and ensure they are informed of decisions and developments.
• Report regularly to their manager on project progress.
• Collaborate with other teams to support cross-functional projects and initiatives.

People management

• Participate in defining and optimizing the team's human resource needs.
• Collaborate with HR to ensure an effective recruitment process.
• Organize and monitor the onboarding of new employees.
• Encourage skills development and identify support needs.
• Participate in the implementation of a succession plan to ensure the team's continuity.
• Define individual and team objectives and monitor progress using key performance indicators.
• Regularly evaluate employee performance and provide constructive feedback.
• Define priorities, manage task allocation and completion to ensure timely delivery.
• Ensure clear and regular communication within the team.
• Foster collaboration among team members and with other company departments.
• Ensure compliance with company policies regarding working hours.
• Ensure compliance with HR rules and processes within your team.

Budget

• Develop the annual budget for your area of responsibility, aligning it with the forecasts and objectives of your department.
• Present, explain, and justify all budgetary elements for the department to your management.
• Implement dashboards and reporting systems to monitor budget execution.
• Analyze discrepancies between forecasts and actual results, identify the causes, and implement the necessary corrective actions.
• Identify areas of expenditure that can be optimized and propose cost reduction strategies.
• Participate in contract negotiations with suppliers and service providers related to your area of responsibility.
• Evaluate investment projects and ensure budget monitoring.

Purchasing & Legal

• Ensure compliance with regulations and procedures related to supplier management (creation of purchase orders, receipt, and validation of invoices/payments).
• In collaboration with the Purchasing and Legal departments, coordinate or supervise the creation and compliance of contracts.

Governance & process

• Ensure compliance with IT policies and security standards.
• Support audits and risk management activities.
• Maintain operational procedures and documentation.
• Ensure alignment with enterprise architecture and technology standards.

Reporting & documentation

• Maintain KPIs and management reporting.
• Keep documentation accurate and up to date.
• Provide visibility on risks, projects and service performance.

The above is subject to change from time to time as deemed necessary by the Management