French Speaking Customer Service Operations Agent - Belgium (f/m/x)

The role is responsible for all aftersales processes. They make sure that the purchase of the car runs smoothly.

Contract management

• Ensure that customers are kept constantly updated on the status of their purchase
• Contact customers due to missing items and documents that still need to be handed over
• Handle all deregistrations make sure they are handled time and check self-deregistered documents
• Be the contact person for the branches via phone

Offer Support

• answer questions about the offer
• send out offer emails via Email
• be the price and car expert in the customer service team - help customers understand the offer.

Financed Cars

• Handle all cases of bought financed & leased cars: make sure they are handled in time
• Ensure that all customers are kept updated on the status of their financed car
• Be in close contact with the financing banks and leasing companies
• Handle all cases where we are waiting for an invoice and make sure they are correctly uploaded in the system