Performance Manager (New Car)

About the job

You've probably heard of Autotrader, but do you know what we're all about?

We're the most trusted, most visited automotive marketplace in the UK. A heritage brand and a tech innovator. We bring together vehicle buyers and sellers to give them real choices. Cars may be what we're best known for but we’re also the place for pretty much everything else on wheels, from e-bikes to caravans. 

In the automotive world, change is a constant, that’s why we take our job of untangling the complex car-buying journey very seriously. 
 
At our core, we’re all about people. We go our own way while embracing diversity and celebrating our differences. We dedicate ourselves to the idea that we work better together. 

Autotrader is a beautiful, surprising and vibrant place to work. We might not be for everyone, but we could be perfect for you. 

About the job

We're looking for a New Car Performance Manager to join our Sales & Customer Partnerships team in Manchester. 

This is an exciting time to join us, New Car is a key strategic priority for Autotrader. In this customer-facing, collaborative role, you will work closely with car retailers, manufacturers, and internal teams to champion our innovative New Car product. Ultimately, we are trying to help retailers sell new cars. Through regular face-to-face interactions and partnership building, you'll help retailers optimise how they showcase their brand-new, unregistered stock to online buyers. We connect over 2 million buyers monthly to the best retailers near them, delivering 1,000s of new-car leads to retailers every week. 

You'll become a trusted partner to our customers, simplifying complex data and products, and aligning them with retailer goals and strategies. By building strong face-to-face relationships with car retailers and manufacturers, you'll drive product success and engagement through building relationships and sharing best practices, supporting retailers to optimise their stock listing, delivering hands-on training and guidance, proactively resolving challenges and providing ongoing support 

Additionally, you'll work closely with internal teams, including our Account Managers and Account Directors, sharing customer insights, providing strategic product guidance, and collaborating to unlock new commercial opportunities for retailers. 

This role also carries clear commercial accountability. You’ll be motivated by sales targets, confident in managing a pipeline of opportunities, and proactive in driving performance against agreed outcomes. With resilience and tenacity, you’ll follow up, overcome objections, and consistently look for ways to grow adoption and maximise impact—taking ownership of results and pushing for excellence in every partnership. 

Think of this role as a hybrid, combining elements of an Account Manager, Customer Success Manager, and Performance Manager to drive product success, but without the need to be a car enthusiast. 

What we're looking for

• Experience working with B2B customers to embed products and improve engagement and performance.  
• You'll have experience that encompasses that of an Account Manager, Customer Success Manager or Performance Manager or similar in a B2B environment.  
• You will be confident in working with and challenging both internal and external stakeholders. 
• Experience in using data to tell a story, and you’ll be confident using Excel or other insight tools such as Looker.   
• You will be commercially minded and will have experience achieving or exceeding team targets and KPI’s 
• You will be proactive and collaborative, enabling you to identify opportunities, manage risks, and drive change forward.  

During our application process, you will be asked two questions to help us learn more about you and how you align with our values. These will be used as part of our selection criteria, to determine if we progress your application further.

Benefits

We’re offering a salary of £37,500 – £45,000, plus an additional 10% of your salary awarded to you in shares each year. These awarded shares will become yours in yearly instalments over the next three years, and you can choose to either sell them or keep them as shares. 

You'll have 28 days holiday per year, and that's in addition to bank holidays and half day closures on Christmas and New Year's Eve.

That’s not all. You'll be enrolled in our pension scheme, where our standard contributions are 7% and employee contributions are 5%. We also have comprehensive private medical cover, enhanced family leave provisions, a car salary sacrifice scheme, share-save options, and much more. 

We always want to give you the support you need and help prioritise your wellbeing, that’s why we provide access to 24/7 online GP and dentist, as well as specialist support for assisted fertility, gender dysphoria, menopause, period care plans and lots more.  

On top of all that, our hybrid model, Connected Working, combines the best of both worlds – office and home working. You'll spend a minimum of 3 days a week in the office with your team, focused on collaboration and connection.

Additionally, we have our remote-first periods at set times during summer and winter. During these periods, you can work remotely anywhere in the UK and from certain locations abroad.

#LI-AJ1 #LI-Hybrid