Client Solutions Engineer

Join our Technology R&D Lab as a Client Solutions Engineer and become the technical bridge between our innovative composable banking platform and the financial institutions we serve. You will play a crucial role in driving customer success by creating comprehensive implementation documentation, supporting client engineering teams through their integration journey, and showcasing our platform's capabilities to prospective customers.

You'll work closely with Product, Engineering, and Sales teams to ensure clients can successfully adopt and deploy our cloud-native SaaS solution. Your technical expertise, knowledge of wealth management and communication skills will be essential in translating complex platform capabilities into clear, actionable guidance that accelerates time-to-value for our customers.

Your key tasks

• Create and maintain comprehensive technical documentation including implementation guides, API references, integration patterns, and best practices for client engineers
• Develop sample code, reference architectures, and integration examples to accelerate client adoption
• Provide hands-on technical support to client implementation teams, troubleshooting integration issues and advising on optimal approaches
• Conduct technical discovery sessions with prospective clients to understand their requirements and use cases
• Deliver compelling technical demonstrations and proof-of-concept implementations showcasing platform capabilities to potential customers
• Partner with Sales teams during the pre-sales process to address technical questions, assess feasibility, and scope implementation efforts
• Collaborate with Product and Engineering teams to communicate client feedback, identify common integration challenges, and influence product roadmap priorities
• Design and deliver technical enablement sessions and workshops for client teams
• Build reusable solution accelerators and templates that reduce implementation time and complexity
• Stay current on platform capabilities, releases, and roadmap to effectively advise clients on upcoming features
• Contribute to knowledge base articles, FAQs, and community resources that enable client self-service